Gabriela Calzadilla
Jacksonville,NC
Summary
As a dedicated and passionate student and worker, I bring a strong commitment to excellence, a thirst for knowledge, and a diligent work ethic to every task. My bilingual proficiency adds a valuable layer of communication versatility, allowing me to connect seamlessly with diverse individuals and bridge cultural gaps. My leadership shines in various contexts, guiding teams and fostering collaboration. I'm a natural problem solver and creative thinker, approaching challenges with innovative solutions. In academics and activities, I prioritize growth and learning. I am excited to leverage my multifaceted skills to contribute positively to dynamic and challenging environments, where I can be a driving force in achieving remarkable outcomes.
Overview
5
5
years of professional experience
Work History
Server
Plaza Del Mariachi Mexican Restaurant (50hrs/week)
2023.04 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales significantly by upselling higher-end products to customers.
Server
Buffalo Wild Wings (40hrs/week)
2022.04 - 2023.03
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Receptionist
Seagrass Salon And Day Spa (30hrs/week)
2021.08 - 2022.04
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Service Associate
Harris Teeter (30hrs/week)
2021.02 - 2021.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Barista Shift Lead
Dunkin' Donuts (40hrs/week)
2019.11 - 2021.02
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Crew Team Member
Wendy's Fast Food (20hrs/week)
2019.01 - 2019.11
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
- Assisted other team members to achieve goals.
Education
Bachelor of Arts - Political Science And Spanish
University of North Carolina At Wilmington
Wilmington, NC05.2024
Associate of Arts -
Cape Fear Community College
Wilmington, NC12.2021
High School Diploma -
Topsail High School
Hampstead, NC05.2020
Miami Coral Park Senior High School
Miami, FL01.2019
Fructuoso Rodriguez Middle School
La Habana, Cuba06.2017
Nicolas Estebanez Murphy Elementary School
La Habana, Cuba06.2014
Skills
- Bilingual
- Natural and Strong Leadership Skills
- Developing Social Skills
- Critical Thinking
- Hard Working
- Detail Focused
Timeline
Server
Plaza Del Mariachi Mexican Restaurant (50hrs/week)
2023.04 - Current
Server
Buffalo Wild Wings (40hrs/week)
2022.04 - 2023.03
Receptionist
Seagrass Salon And Day Spa (30hrs/week)
2021.08 - 2022.04
Customer Service Associate
Harris Teeter (30hrs/week)
2021.02 - 2021.08
Barista Shift Lead
Dunkin' Donuts (40hrs/week)
2019.11 - 2021.02
Crew Team Member
Wendy's Fast Food (20hrs/week)
2019.01 - 2019.11
Bachelor of Arts - Political Science And Spanish
University of North Carolina At Wilmington
Associate of Arts -
Cape Fear Community College
High School Diploma -
Topsail High School
Miami Coral Park Senior High School
Fructuoso Rodriguez Middle School
Nicolas Estebanez Murphy Elementary School
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