Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jalen Jose Luna

Richmond,VA

Summary

Friendly and outgoing Barber eager to help clients of all types with hair care needs. Successful in providing personalized services and customer care. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Barber

Self-employeed
Richmond, VA
01.2020 - Current
  • Shaped beards and trimmed moustaches with clippers and scissors.
  • Provided excellent customer service by responding quickly to inquiries or complaints.
  • Maintained inventory of supplies such as clippers, scissors and razors.
  • Managed cash register transactions accurately and efficiently.
  • Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
  • Handled incoming phone calls and scheduled appointments.
  • Scheduled appointments for clients based on availability of staff members.
  • Responded to customer inquiries by phone, email, and in person.

Warehouse Worker

UPS
Richmond, VA
11.2023 - 06.2024
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Inspected incoming shipments for damage or discrepancies.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Packed boxes and stock using organizational guidelines.
  • Organized warehouse space for efficient storage of products.
  • Maintained stock levels in accordance with company policies.
  • Operated scanners, computers, and other equipment to track orders.

Food Preparation Worker

SUBWAY®Restaurants
Richmond, VA
02.2019 - 12.2019
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Assisted in the inventory management of kitchen supplies and food items.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.

Education

High School Diploma -

Patrick Henry High
Richmond
06-2018

Skills

  • Outstanding customer service
  • Strong leader
  • Client scheduling
  • Team collaboration
  • Appointment scheduling
  • Scheduling
  • Decision-making
  • Task prioritization
  • Calendaring
  • Reading comprehension
  • Loading and unloading
  • Shipment unpacking
  • Barcode scanning

Languages

Spanish
Native/ Bilingual

Timeline

Warehouse Worker

UPS
11.2023 - 06.2024

Barber

Self-employeed
01.2020 - Current

Food Preparation Worker

SUBWAY®Restaurants
02.2019 - 12.2019

High School Diploma -

Patrick Henry High

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Jalen Jose Luna