Gabriela Campos
Corning,United States
Summary
A capable leader with excellent communication and listening skills and experience in cash management and point-of-sale systems. Capable of remaining calm under pressure and delegating responsibilities effectively as part of a team.
Overview
3
3
years of professional experience
Work History
Customer Relations Consultant
U.S. Bank
Corning, CA
05.2023 - Current
- Identified customer needs by actively listening and probing questions.
- Gathered data from customers to update records in the system.
- Tracked customer feedback using specialized software tools.
- Set up and activated customer accounts.
- Followed bank security procedures to protect customer data and assets
- Used budgeting tools to show customers a visual of their expenses and debt-to-income
- Assisted customers with product selection and troubleshooting issues.
- Used different programs to schedule appointments
- Handled large sums of money ethically and responsibly
- Communicated with various departments via email and phone to gather information or resolve issues
- Processed deposits, withdrawals, transfers, and other banking transactions
- Processed loan applications and other paperwork per regulations
- Maintained and organized filing system for documentation purposes.
- Answered inbound calls, chats, and emails
Store Manager
Metro by T-Mobile
Corning, CA
03.2021 - 05.2023
- Generated repeat business through excellent customer service, positive engagement
- Responded to customer calls in a timely and professional manner.
- Improved customer satisfaction and store operations through relationship-building and daily problem-solving.
- Finished all of the procedures for opening and closing the point of sale, including counting the contents of the cash register.
- Managed inventory tracking and physical inventory counts to minimize loss and ensure products are available
- Switched out merchandise and displays to highlight new products, special offers, and authorized returns
- Managed inventory tracking and physical inventory counts to minimize loss.
- Performed basic bookkeeping for all transactions
- Updated the POS system with new products and promotional offers.
- We have developed strategies to maximize sales and profitability.
- Oversaw employee scheduling to guide operations and ensure adequate staffing during peak periods.
- Updated and maintained store signage and displays.
- I answered product questions with up-to-date knowledge of sales and promotions.
- I ensured product quality by maintaining the stockroom and disposing of damaged items.
Education
High School Diploma -
Corning High School
Corning, CA06-2020
Some College (No Degree) -
Butte College
Oroville, CASkills
- CRM Software
- Appointment Scheduling
- Data Entry
- Microsoft Office Expertise
- Customer Service
- Staff Training
- Scheduling
- Consultative Sales
- Paperwork Processing
- Creative
Timeline
Customer Relations Consultant
U.S. Bank
05.2023 - Current
Store Manager
Metro by T-Mobile
03.2021 - 05.2023
High School Diploma -
Corning High School
Some College (No Degree) -
Butte College
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