Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gabriela Campos

Order Management Analyst
Panama,FL

Summary

Professional with strong interpersonal skills that foster collaboration with team, business partners and cross-functional teams. Team player, Ability to adapt to changes, work under pressure and leverage relationships at varying levels internally & externally. Excellent verbal and written communication skill. Documents analyst, effective communication, experience as teacher and tutor with pre-school children with a technician in English Education. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong knowledge and proficiency to navigate multiple systems. Diligent Analyst with 6+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.

Overview

7
7
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Order Management Analyst

Philips NAM
02.2021 - Current
  • Processing orders, returns and repairs in SAP and other supporting applications, Ensure that all telephone calls are answered efficiently within departmental procedures, Conducting analysis of trends, stocks and orders and introducing them, Managing orders (checking configuration, booking order, shipment tracking, etc.), Determination of quantities and calculation of quotations, Creating quotations, Processing order changes, Maintaining good communication with stakeholders, Providing excellent customer service for customers, Reporting, monitoring and control of order book in organized and compliant manner, Together with team members continuously implementing improvements through Lean tooling and disciplines, Document Analyst, making sure requirements are completed for order processing, Communication with cross-functional teams (Marketing Sales, Order Processing and Order Management) if assistance is required from quoting process, Analyze and complete of new quote requests based on service level agreement.

Sales Assistant

Skechers LATAM
11.2019 - 01.2021
  • Process orders of independent accounts via fax, email, and telephone according to delivery date, Prepare catalogs and price list of products for presale and verify that are suitable for region (Central America, Colombia, Ecuador, Venezuela, Suriname Guyana, and Caribbean), Preparation and control of client agenda for presale, Provide retail prices by country, Confirm customer orders according to dispatch date, Provide and confirm UPC receipt, prices, and photos with customers, Make product catalogs with photos and sizes for various clients, Prepare preforms customer invoices upon request, Send invoices to customers, Process orders in System, Enter purchases of customers in system and verify that information load in system coincides with purchase, Verify and track customer payments before dispatch, Handling of complaints and claims of customers, Review inventory stock merchandise & POP, Conduct market studies, prepare report with information of most liked and least liked by season, Assist customers in showroom

Order Management Specialist

Grainger Panama Services
01.2017 - 10.2019
  • PO Maintenance (SAP)- maintain updates to PO lines for assigned Vendors and those parsed to other team members, Identify problem PO lines that have gone beyond requested ship date and determine appropriate action, Assure back-ups are coordinated during vacation time, Communications, Contact suppliers to determine cause of delays, update information by revising data in SAP for other users and keep record of all communications within PO, Report out to appropriate teams any long term systemic issues identified, Update discontinued and pricing database spreadsheets with newly identified SKUs for communication to SPAs and PM teams, Inbound Productivity DC, Work with DC and AP teams to quickly resolve inbound receipt issues and provide actionable information to drive long term solutions, Maintain assigned team info of throughput of workload and performance of each vendor DC by Expeditor, Requirements Management, Review and approve reqs which do not meet specified criteria, BSR (Large Order team), Work with Customer Service to provide value in Large Order processing to avoid availability issues and save handling and shipping cost by shipping direct when possible Customer

Education

BA in English / Teaching English Technician -

Universidad Del Istmo

BA Executive Bilingual Communication -

Universidad Tecnologica De Panama
01.2027

Skills

Excel

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Certification

Executive Presence for Women – Lynda.com

References

  • Rafael Parra, BAC Panamá, VP Customer Services, 6675-2078.
  • Adriana Bravo, Reebok, E Commerce Service Manager, 6674-1888.

Timeline

Order Management Analyst

Philips NAM
02.2021 - Current

Sales Assistant

Skechers LATAM
11.2019 - 01.2021

Order Management Specialist

Grainger Panama Services
01.2017 - 10.2019

BA in English / Teaching English Technician -

Universidad Del Istmo

BA Executive Bilingual Communication -

Universidad Tecnologica De Panama

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Gabriela CamposOrder Management Analyst