Gabriela Cardona Castro
Riverview,FL
Summary
Motivated professional with a strong background in sales, customer service, and production. Demonstrated leadership capabilities to drive team performance and deliver exceptional customer experiences. Fluent in both Spanish and English, committed to continuous improvement and achieving company goals. Seeking a supervisor role to contribute value to the sales team. Experienced in creating training programs for new hire skill building and retention.
Overview
7
7
years of professional experience
Work History
Sales Mentor
Charter Communnications
Riverview, FL
03.2024 - Current
- Successfully drove performance of three sales teams through effective leadership, targeted coaching, and motivation.
- Enhanced team efficiency by providing guidance to agents, answering their questions and resolving any issues.
- Executed effective sales strategies, resulting in improved overall sales performance and enhanced customer satisfaction.
- Guided agents in implementing effective sales techniques, driving team achievements and advancing company goals.
- Acknowledged for exceptional performance in meeting or exceeding sales goals across multiple positions, demonstrating strong leadership abilities.
Sales Representative
Charter Communnications
Riverview, FL
04.2022 - Current
- Increased sales through the development of successful promotions and strategic product positioning.
- Successfully met sales quotas through strategic and targeted prospecting efforts.
- Implemented successful approaches for expanding customer sales.
- Effectively demonstrated product features to meet customer requirements.
- Developed customized sales techniques to effectively sell and upsell services to both new and existing clients.
- Generated increased business by fostering customer loyalty and maintaining strong connections with clients.
Assembler/Production Leader
Custom Cable Services
Tampa, FL
08.2021 - 04.2022
- Achieve precise cable cutting, preparation, and measurement results by maintaining adherence to strict tolerance standards.
- Implemented efficient recording and management of production data within company systems, leading to improved accuracy and efficiency in reporting
- Played a key role in maintaining smooth operations and meeting delivery deadlines by promptly resolving production issues through effective communication.
Dietary Aide
Anthology of Overland Park
Shawnee, KS
02.2020 - 12.2021
- Efficiently provided on-time delivery of meals, leading to a 10% rise in patient satisfaction scores.
- Enhanced overall patient experience through maintenance of a clean and organized dining environment.
- Engaged in effective communication with patients, addressing their needs and fulfilling dietary requirements.
Cashier
Walmart
Shawnee, KS
01.2020 - 03.2021
- Processed customer transactions with accuracy and speed, maintaining high levels of customer satisfaction.
- Resolved customer complaints and inquiries, contributing to a positive shopping experience.
- Managed cash, card, and check payments, ensuring proper registration and handling of returns.
- Trained new team members in cash register operation, stock procedures and customer services.
Crew Member
Wendy's
Shawnee, KS
02.2018 - 02.2019
- Delivered top-notch customer service by efficiently processing orders.
- Processed payments accurately and efficiently, ensuring seamless transactions.
- Created and maintained a clean and safe work environment, consistently meeting food safety regulations.
- Drove team success by quickly completing assigned tasks.
Education
Bloomingdale High School
Valrico, FL06-2021
Cyber Security And Financial Tech
Wilmington University
New Castle, DESkills
- Communication & Customer Service: Fluent in Spanish and English, strong interpersonal skills, customer service excellence
- Sales & Leadership: Sales strategies, team leadership, performance management, mentoring and coaching
- Technical Skills: Production and assembly, data entry, cash handling, merchandising
- Problem-Solving & Time Management: Efficient multitasking, problem resolution, time management in fast-paced environments
- Product Knowledge
- Time Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Mentor
Charter Communnications
03.2024 - Current
Sales Representative
Charter Communnications
04.2022 - Current
Assembler/Production Leader
Custom Cable Services
08.2021 - 04.2022
Dietary Aide
Anthology of Overland Park
02.2020 - 12.2021
Cashier
Walmart
01.2020 - 03.2021
Crew Member
Wendy's
02.2018 - 02.2019
Bloomingdale High School
Cyber Security And Financial Tech
Wilmington University
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