Gabriela Caringer
Carlsbad,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Receptionist
Bramgate Volkswagen
06.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Manager
Garage Clothing
07.2019 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist (temporary)
Done Right Sprinkler & Landscaping Lighting
05.2019 - 07.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Representative
AVEDA
07.2017 - 12.2018
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Recommended merchandise to customers based on needs and preferences.
Education
No Degree - Leadership
Hillsong International Leadership College
12.2018
Hairstyling Diploma -
Aveda Academy Toronto
Toronto, Canada01.2013
Saint Thomas Aquinas Secondary School
01.2010
Skills
- Customer and service oriented
- Fluent in English and Spanish
- Communication skills
- Excellent computer knowledge
- Effective time management skills
- Working under pressure
- Handling cash, debit and credit
- Able to multitask
- Organized and attention to detail
- Data Entry
- Administrative Support
- Office Management
- Scheduling
- File Management
- Data Inputting
- Transcription and Dictation
- Spreadsheet Tracking
- Document Control
- Telephone Skills
- Documentation and Reporting
- Customer and Client Relations
References
Upon Request
Languages
Spanish
Professional Working
Timeline
Receptionist
Bramgate Volkswagen
06.2021 - 03.2022
Assistant Manager
Garage Clothing
07.2019 - 05.2021
Receptionist (temporary)
Done Right Sprinkler & Landscaping Lighting
05.2019 - 07.2019
Sales Representative
AVEDA
07.2017 - 12.2018
No Degree - Leadership
Hillsong International Leadership College
Hairstyling Diploma -
Aveda Academy Toronto
Saint Thomas Aquinas Secondary School
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