Gabriela Carlin
Dallas,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for effective communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Client Advisor
Saint Laurent
Dallas , TX
11.2023 - Current
- Developed relationships with clients through regular communication and follow-up.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients.
- Recommended, selected and located merchandise by identifying individual client needs, desire,and lifestyle.
- Maintain updated product knowledge regarding product features, leathers, hardware, pricing, and story telling.
- Developed trusting relationships with customers by making personal connections.
- Worked closely with management team members regarding client relation outings.
- Prioritized and organized tasks to efficiently accomplish business goals. Manage time effectively to ensure task were completed by set deadlines.
- Managed customer complaints effectively by demonstrating strong problem solving skills. As well as resolving escalated customer inquiries in a timely manner.
- Trained new staff members on customer service protocols, procedures, registers, repairs, exchanges, and transfers.
- Worked effectively in team environments to make the workplace more productive.
Sales Coordinator
Saint Laurent
Dallas , TX
04.2022 - 11.2023
- Supported sales team by assisting with store transfers and inventory to ensure we have profitable product in store.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability when assisting on the sales floor.
- Collaborated with operations manager to implement processes, identify and correct problems and document revisions for procedures and inventory.
- Conducted weekly cycle counts to maintain accurate inventory as well as reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed all supply, packaging, and beverage orders.
- Gathered customer feedback to improve sales strategies.
Followed up with customers post-sale for feedback on product satisfaction.
Key Holder
Michaelkors
Dallas , TX
11.2020 - 04.2022
- Monitored employee performance to ensure adherence to company policies and procedures.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management to determine key tasks and delegate to staff members.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Delegated work to staff, setting priorities and goals.
- Captured customer information to maximize future clienteling opportunities.
Operations Lead
Michael Kors
Dallas, TX
07.2015 - 11.2020
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Conducted regular stock checks to maintain accurate inventory levels.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Responded to staff requests for backroom items or additional stock.
- Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Provided support during peak sales periods or special events.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Conducted regular inventory audits to maintain accuracy.
- Facilitated the return process for damaged or defective products.
Skills
- Reliable
- Consistent
- Fast learner
- Sense of urgency
- Efficient
- Bilingüe
- Team work
- Conflict resolution
- Cross-selling techniques
Reference
Kristen spear
214-395-4583
Jillian Guess
419-356-8756
Timeline
Client Advisor
Saint Laurent
11.2023 - Current
Sales Coordinator
Saint Laurent
04.2022 - 11.2023
Key Holder
Michaelkors
11.2020 - 04.2022
Operations Lead
Michael Kors
07.2015 - 11.2020
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