Gabriela Carranza Villalobos
Bussines Administration
Alajuela,CR
Summary
Proven to elevate client satisfaction through high-quality bilingual interpretation , I blend fast thinking with exceptional cross-cultural communication. Honored as Employee of the Year in more than one of my previous jobs, I excel in confidentiality adherence and problem-solving, ensuring top-notch service and compliance in high-stakes environments. International working experience as been a resident at United States for the last 10 years experiencing the American Culture and native language.
Overview
17
17
years of professional experience
11
11
Certifications
2
2
Languages
Work History
Bilingual Interpreter
TransPerfect Connect
01.2024 - Current
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs such as a company responding to a customer service inquiry, a hospital tending to a Limited English Proficiency patient, a insurance company investigating what happened in the accident taking serious statements to establish liability to both parties, a nurse visit to a insured customer, a renamed brand store taking care of costumer complaints about online orders, a school teacher calling a parent with important information, or a financial institution investigating fraudulent charges or offer a credit card, you need to be able to converse in spanish and english quickly and effectively.
- Collaborated with other interpreters to cross-check accuracy of interpretations since I was invited to the Mentoring Team.
Manager's Assistant
Jefrey Vega Wallcovering Inc
01.2022 - 11.2023
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Scheduled meetings and managed calendar.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Server Trainer
Kalahari Resorts And Convention Center
06.2015 - 11.2021
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
- Mitigated conflict resolution situations effectively through active listening skills, empathetic responses, and constructive problem-solving strategies taught during trainings.
Language Translator
Wisconsin Health Department
03.2020 - 05.2021
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Import Specialist
DHL Express
02.2010 - 11.2014
- Ensured compliance with customs regulations, minimizing fines and penalties associated with noncompliance.
- Improved invoice accuracy by meticulously reviewing import documents and reconciling discrepancies in a timely manner.
- I was honored as the employee of the year for Express CR.
Purchasing Coordinator
Alquileres Valverde S.A
02.2007 - 01.2010
- Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Negotiated pricing and terms with vendors to secure best value for company.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Education
English As A Second Language - English-as-a-Second-Language Education
O.B.M Academy
Alajuela, Costa Rica 05.2001 -
Bachelor of Bussiness Administration/ Customs - International Trade
Universidad Tecnica Nacional
Alajuela, Costa Rica 05.2001 -
Free Course - English-as-a-Second-Language Education
University of Wisconsin
Wisconsin , USA 05.2001 -
Skills
- Memory retention
- Problem-solving abilities
- Attention to Detail
- Team Leadership
- Email Etiquette
- Chat Support Experience
- Customer service focus
- High-volume call centers
- Sales expertise
- Confidentiality adherence
Certification
Emotional Intelligence
Timeline
Stress Managment
06-2024
Telephone Skills
06-2024
Excel/ Data Analysis
06-2024
Coaching skills
06-2024
Leadership & Managment Skill
06-2024
Managing Hybrid Teams
06-2024
Project Managment
06-2024
Emotional Intelligence
05-2024
Effective meeting skills
05-2024
Conflict managment
05-2024
Negotiation/Communication skills
05-2024
Bilingual Interpreter
TransPerfect Connect
01.2024 - Current
Manager's Assistant
Jefrey Vega Wallcovering Inc
01.2022 - 11.2023
Language Translator
Wisconsin Health Department
03.2020 - 05.2021
Server Trainer
Kalahari Resorts And Convention Center
06.2015 - 11.2021
Import Specialist
DHL Express
02.2010 - 11.2014
Purchasing Coordinator
Alquileres Valverde S.A
02.2007 - 01.2010
English As A Second Language - English-as-a-Second-Language Education
O.B.M Academy
05.2001 -
Bachelor of Bussiness Administration/ Customs - International Trade
Universidad Tecnica Nacional
05.2001 -
Free Course - English-as-a-Second-Language Education
University of Wisconsin
05.2001 -
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