Gabriela Carrillo
Yakima,WA
Summary
Experienced Office Manager and administration professional with 4 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
5
5
years of professional experience
Work History
Office Manager
Visionworks Las Vegas Eye Exams
Las Vegas, NV
02.2020 - Current
- Developed and implemented office policies and procedures.
- Insurance comprehension and verification
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with patients
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
Front Desk Receptionist
Lopez Eye Institute
Las Vegas, NV
09.2019 - 12.2020
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Educated patients on proper care and handling of eyewear products.
Education
High School Diploma -
Desert Rose
Las Vegas, NV06-2003
Skills
- Office Management
- Customer Service
- Data Entry
- Organizational Skills
- Fluent in Spanish
- Policy Development
- Microsoft Office
- Supervision and leadership
- Remote Office Availability
Timeline
Office Manager
Visionworks Las Vegas Eye Exams
02.2020 - Current
Front Desk Receptionist
Lopez Eye Institute
09.2019 - 12.2020
High School Diploma -
Desert Rose
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