Gabriela Carrillo
Long Island City,New York
Summary
Motivated Online High School Student with a solid background in customer service and childcare. Demonstrated dependability and strong communication skills while ensuring safety and well-being for clients and children. Focused on contributing to a positive team environment and gaining valuable experience.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Dog Walker
Natalia’s doggy daycare
Long Island City, New York
07.2025 - Current
- Walked multiple dogs daily, ensuring their safety and well-being.
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Managed dog behavior during walks to foster positive interactions with other dogs and people.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Observed dogs for signs of distress or health issues during outings.
- Communicated with pet owners about dog needs and habits to ensure tailored care.
- Provided companionship and comfort to animals during walks.
- Ensured pets received attention and care during owners' absence.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Scheduled dog walking services and collected payments from pet owners.
- Generated new clients through referrals and word-of-mouth recommendations.
Babysitter and Childcare
Michael Falkowski
Long Island City, USA
02.2020 - Current
- Provided attentive care for two children, fostering a nurturing environment. (ages 1 and 4) on weekdays, weekends and evenings for over 3 years.
- Supervised children during playtime, ensuring safety and engagement.
- Created a safe and engaging environment through organized creative and educational activities that stimulated children's learning.
- Prepared meals, assisted with homework, and followed bedtime routines.
- Prepared nutritious meals and snacks according to dietary needs.
- Managed daily schedules, including nap times and outings.
- Updated parents on children's progress and needs, fostering strong communication and trust.
- Managed and resolved conflicts among children, promoting a harmonious play environment.
- Resolved conflicts among children calmly and fairly.
- Ensured children's safety and engagement during parents' absence.
- Maintained a positive attitude while being patient and understanding with the children.
- Executed light housekeeping tasks to create a clean and organized environment for children. such as tidying up toys and books.
- Monitored children's safety and well-being to prevent accidents and falls.
Customer Service and Office Assistant
Kelly Castellar Cleaning Services LLC
Long Island City, USA
09.2023 - 01.2024
- Answer customer inquiries and provide support over phone and email.
- Facilitated scheduling processes to ensure efficient use of time., filing, and organizing daily office tasks.
- Handled billing inquiries and processed payments for services rendered.
- Created a welcoming environment by maintaining a friendly attitude during client interactions. Professional attitude with clients.
- Managed scheduling and appointments for cleaning service clients.
- Assisted in scheduling, filing, and organizing daily office tasks for improved workflow.
- Streamlined communication processes to enhance collaboration between clients and cleaning teams. between clients and cleaning teams effectively.
- Coordinated client and cleaning team communication for streamlined service delivery.
- Organized cleaning supplies and equipment for efficient daily operations.
Education
High School Student -
James Madison High school
New York, NY 07.2024 - 01.2025
Skills
- Dog handling
- Animal care
- Client relationship management
- Customer service expertise
- Client communication
- Payment processing
- Time management
- Attention to detail
- Team coordination
- Bilingual communication
- Effective communication
- Adaptable to new environments
- Office software proficiency
- Relationship building
Timeline
Dog Walker
Natalia’s doggy daycare
07.2025 - Current
High School Student -
James Madison High school
07.2024 - 01.2025
Customer Service and Office Assistant
Kelly Castellar Cleaning Services LLC
09.2023 - 01.2024
Babysitter and Childcare
Michael Falkowski
02.2020 - Current