Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Gabriela Casallas

Gabriela Casallas

Tampa

Summary

Experienced and customer-focused professional with a strong background in both sales and restaurant service. Proven success as a top-performing Health Insurance Sales Agent, skilled in cold calling, closing deals, and providing excellent client support. Previous experience as a server in fast-paced dining environments, delivering high-quality service with attention to detail and a positive attitude.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Agent

Tranzact Insurance Solutions
07.2024 - 03.2025
  • Made 100+ outbound cold calls daily to prospective clients, consistently generating high-quality leads and closing new health insurance policies.
  • Achieved and maintained top-performer status across the sales team by exceeding monthly sales targets and conversion rates.
  • Specialized in one-call closes, mastering objection handling and high-impact persuasion strategies to secure sales on the first contact.
  • Expertly matched clients with the most suitable health insurance plans based on needs analysis and eligibility.
  • Maintained detailed records of client interactions and follow-ups in CRM systems, ensuring full compliance with insurance regulations.
  • Adapted quickly to changing product offerings and market conditions, staying ahead of industry trends through continuous learning and training.

Server

Avocado Cantina
11.2021 - 05.2024
  • Provided exceptional customer service by efficiently taking and processing orders.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Adapted quickly to changing menus and customer preferences, ensuring satisfaction.
  • Managed cash register operations, including processing payments accurately and efficiently.
  • Supported training new team members on service protocols and menu knowledge.
  • Resolved customer complaints promptly, ensuring positive dining experiences.

Education

Associate of Science - Paralegal Studies

Palm Beach State College
Lake Worth, FL
05-2025

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Sales strategies

Certification

  • First Aid/CPR Certified
  • Licensed HEALTH - 12/03/2028

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Agent

Tranzact Insurance Solutions
07.2024 - 03.2025

Server

Avocado Cantina
11.2021 - 05.2024

Associate of Science - Paralegal Studies

Palm Beach State College

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