Gabriela Castaneda

Managed all aspects of theater operations including the kitchen to ensure customer satisfaction. Assisted GM with staffing and training tasks. Made accurate schedules to meet labor targets and reviewed other department schedules for accuracy. Monitored theater activities and cleanliness. Maintained an inventory of bar products. Made arrangements for special events and private showings. Addressed customer concerns in a timely and professional manner. Maintained labor and food cost on a daily basis to ensure we were meeting our targets. Ensured that all health and safety codes were followed. Coordinated with IT staff to resolve database issues. Arranged daily staff meetings to motivate staff and developed incentives to boost productivity.

Facilitate leading the shift along with Management. Lead teams during shift and ensure that SMG processes are used at all times. Complete opening and closing procedures with Management. Lead by example at all times.

I would greet guests and help them purchase or print their movie tickets. Learned our seating processes, radio communication procedures and reviewed our daily specials. Assist guests with our accessibility devices, knew telephone procedures and would properly check and stock restrooms.