GABRIELA CASTRO
Covina,CA
Summary
Accomplished and energetic professional with a solid history of achievements. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include strong leadership skills, time management, and problem-solving.
Overview
11
11
years of professional experience
Work History
Community Health Worker
Los Angeles County, Department Of Public Health
03.2024 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed community members concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Engaged clients in health-related activities to enhance overall well-being.
- Created and distributed health-related education materials to improve program awareness.
- Set up community health education and promotion programs to reduce chronic conditions.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
Lead Parent Partner
Florence Crittenton Services
02.2018 - 03.2024
- Supervise 4 additional parent partners -Conducts individual supervision -Knowledge of Wraparound and Intensive Field Capable Clinical Services - Medical Peer Support Specialist Certified - Scored a 6/6 in a Case Summary Review for the Department of Mental Health -Answers telephone calls in a timely manner -Follow agency policy and procedures -Provide general information as requested to the appropriate party -Review client records -Enter client data information into the agency system such as progress notes, incident reports, and other documentation in appropriate formats and within time frames set by contractual and agency requirements
- Submit, review, and approve staff's progress notes, incident reports, and mileage
- Assist with incoming and outgoing mail -Maintain electronic files according to agency expectations -Provide resources and transport families to obtain financial assistance such as taking them to apply for medical, court, and any other needs the youth/family is in need of, along with assisting the families with completing appropriate forms from the responding agency
- Assist staff to plan and organize their day along with organizing my own daily schedule
- Schedules and provides services to youth and families in their homes, schools, or other field locations
- Responds to crisis situations to provide the youth and families with interventions - Complete a Columbia Suicide Severity Rating Scale (CSSRS) -Reviews and approves reports from staff to ensure the appropriate data is entered - Assist staff with prioritizing their assigned cases with records review and ensuring all documents are turned in within a specific time -Disseminate information by email -Protects client's information by password security -Make sure all electronics are working appropriately such as the phone and laptop before my shift
- Participate in Child and family meetings
- Collaborate with SPA 3 lead Parent Partner- Knowledge of Teams, Word, PowerPoint, and excel
Security/ Field Supervisor
Inter- Con Security Systems, Inc
02.2013 - 02.2018
- Supervised 12 additional Field supervisors, finalized their time cards, assisted with new hire training using power points, documented all incidents, and responded to incidents
- Completed field supervisors' schedules, communicated with my program director and watch commander when field supervisors were in need of equipment, and was able to get familiar with all service areas
- Managed phone calls and emails and assisted with conflict resolution.
Education
Associate of Arts - Sociology
Mt. San Antonio College
Walnut, CAHigh School Diploma -
ACCESS North DS
03.2010
Skills
- Communication Skills
- Ability to Work in a Team
- Bilingual Spanish
- Supervisory Experience
- Cultural Competency
- Critical Thinking
References
References available upon request
Timeline
Community Health Worker
Los Angeles County, Department Of Public Health
03.2024 - Current
Lead Parent Partner
Florence Crittenton Services
02.2018 - 03.2024
Security/ Field Supervisor
Inter- Con Security Systems, Inc
02.2013 - 02.2018
Associate of Arts - Sociology
Mt. San Antonio College
High School Diploma -
ACCESS North DS
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