Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Cervantes

RIVERSIDE,California

Summary

Proven Office Assistant Specialist with a track record of enhancing office operations and customer satisfaction at Matsunaga Landscape. Excelled in clerical support, data entry, and customer service, ensuring office efficiency and a 30% increase in client retention. Fluent in Spanish, adept at administrative support, and committed to maintaining high standards of accuracy and security.

Overview

9
9
years of professional experience

Work History

Office Assistant Specialist

Matsunaga Landscape
04.2015 - 08.2022
  • Developed correspondence letters, memos, and emails.
  • Delivered clerical support by handling range of routine and special requirements.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Monitored security to help maintain equipment, data and information safety.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Cashier Assistant

Melissa Blue Fashion Store
08.2013 - 09.2014
  • Answered questions about store policies and addressed customer concerns.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Business Administration And Management

California Baptist University
Riverside, CA
12.2025

Associate of Arts - Business Administration/ General Education

Santa Ana College
Santa Ana, CA
06.2024

Skills

  • Spanish Speaker
  • Verbal Communication
  • Customer Service
  • Clerical Support
  • Data Entry
  • Invoice Processing
  • Scheduling
  • Supply Management
  • Office Administration
  • Administrative Support
  • Payroll Processing

Languages

Spanish
Professional Working

Timeline

Office Assistant Specialist

Matsunaga Landscape
04.2015 - 08.2022

Cashier Assistant

Melissa Blue Fashion Store
08.2013 - 09.2014

Bachelor of Arts - Business Administration And Management

California Baptist University

Associate of Arts - Business Administration/ General Education

Santa Ana College

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Gabriela Cervantes