Gabriela Cevallos
Stockholm,NJ
Summary
Results-oriented professional with extensive experience in strategic planning and compliance auditing. Known for developing standard operating procedures that enhance operational consistency and improve customer satisfaction. Ready to leverage expertise to drive process improvements and foster collaboration.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Eastern Data Center Ops. Manager
Jack Henry & Associates
04.2006 - Current
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Managed daily operations to ensure team efficiency and productivity.
- Developed and implemented standard operating procedures for operational consistency.
- Coordinated cross-departmental communication to improve workflow and foster collaboration.
- Streamlined processes to improve service delivery and response times.
- Resolved operational issues through effective problem-solving techniques.
- Led safety and compliance audits to maintain regulatory standards.
- Monitored inventory levels to ensure optimal supply chain management.
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
- Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
- Monitored service delivery, identified improvement areas, and implemented changes to enhance customer satisfaction.
- Managed multiple projects simultaneously while meeting tight deadlines and budget constraints.
- Built strong operational teams to meet process and production demands.
Education
Business Administration
Bergen Community College
Paramus, NJSkills
- Standard operating procedures
- Process optimization
- Compliance auditing
- Logistics management
- Budgeting and forecasting
- Cost reduction
- Strategic planning
- Customer relationship management
- Schedule management
- Team leadership
- Effective communication
- Conflict resolution
- Employee engagement
Languages
English
Professional
Spanish
Professional
Certification
- Leadership Certificate
Accomplishments
- Excellence Award
Affiliations
- Excellence Award
- GM Award - Thinking Outside the Box and Improve Effectiveness.
Timeline
Eastern Data Center Ops. Manager
Jack Henry & Associates
04.2006 - Current
Business Administration
Bergen Community College