Silvia Solorio
Bakersfield,CA
Summary
Medical Office Coordinator with 30 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology and versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Front Office/Refferal Coordinator
Dr. Archna Chaudhary M.D. | ProHealth Partners
08.2021 - Current
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
Medical Administrative Assistant/Medical Biller
Dr. Pedro De La Rosa M.D. | ProHealth Partners
01.1997 - 03.2021
- Executed billing tasks and recorded information in company databases.
- Coordinated customer service, patient scheduling and billing.
- Handled account payments and provided information regarding outstanding balances.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Entered orders and e-prescribe information and created clinical visit summaries.
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Maintained accurate records on in-progress and completed referrals/authorization, ensuring full data integrity throughout process.
- Completed billing and coding duties to handle submitted claims.
- Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary services for the patient in a timely manner.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
High School Diploma -
University High School
Los Angeles, CA06.1987
Skills
- Leadership
- Strong Work Ethic
- Responsible/Dependable
- Customer Service
- Organization and Time Management
- Teamwork /Collaboration
- Verbal and Written Communication
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Front Office/Refferal Coordinator
Dr. Archna Chaudhary M.D. | ProHealth Partners
08.2021 - Current
Medical Administrative Assistant/Medical Biller
Dr. Pedro De La Rosa M.D. | ProHealth Partners
01.1997 - 03.2021
High School Diploma -
University High School
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