GABRIELA CONTRERAS MARTINEZ
Clearwater
Summary
Experienced and bilingual professional with a strong background in office operations and order entry. Demonstrated success in a fast-paced and high-volume environment, consistently delivering results. Proficient in both written and spoken Spanish, enabling effective communication with diverse clients and colleagues. Detail-oriented with a focus on accuracy and efficiency, ensuring seamless workflow and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Repair Order Entry Analyst
Verifone
09.2020 - Current
- Continuous collaboration with team members to develop best practices for consistent customer service delivery
- Assist with the coordination of roll-outs and special projects administratively
- Provide follow-up on all orders/accounts while working directly with our Sales Representatives and warehouse staff to ensure timely deliveries
- Handled communication and order processes as per company protocols.
- Validated order details such as pricing and shipping information to prevent errors.
- Resolved client questions promptly while maintaining high satisfaction levels.
- Ongoing cross-collaboration and training to ensure the department's needs are met.
- Adapted to various assignments with agility.
Patient Care Coordinator
Plastic Surgery Practice
01.2020 - 08.2020
- Supported new patients in navigating and finalizing essential forms.
- Coordinated external communications for acquiring necessary medical documentation.
- Executed various administrative responsibilities including document preparation and record maintenance.
Education
Bachelor of Arts - Business Management And Organizational Leadership
St. Petersburg College
Clearwater, FL12.2019
Master’s Degree In Accounting And Financial Manage - Accounting And Finance
DeVry University
Illinois City, ILSkills
- Oracle Ebiz
- Spanish
- Microsoft Word
- Proficient in Microsoft Excel
- SalesForce
- Business Objects
- Data Entry
- Data analysis
- Customer service
Timeline
Repair Order Entry Analyst
Verifone
09.2020 - Current
Patient Care Coordinator
Plastic Surgery Practice
01.2020 - 08.2020
Bachelor of Arts - Business Management And Organizational Leadership
St. Petersburg College
Master’s Degree In Accounting And Financial Manage - Accounting And Finance
DeVry University
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