Gabriela Cordero
Cibolo,TX
Summary
A dedicated and proactive Patient Care Advocate with a strong background in managing and nurturing client relationships within the healthcare industry. Experienced in onboarding and scheduling I excel in delivering ongoing concierge services to a high volume of members via phone and email. My commitment to addressing inquiries, proactively researching solutions, and collaborating with internal teams ensures that member needs are met with the highest level of care. As a skilled liaison between members and clinics, I prioritize maintaining member satisfaction through prompt and effective communication.
Overview
5
5
years of professional experience
Work History
Financial Counselor
Ovation Fertility
San Antonio, TX
11.2022 - Current
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Conducted meetings or phone calls with potential patients to present insurance policies and answer questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Access Registrar
Complete Emergency Care
San Antonio, TX
07.2022 - 07.2023
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services and collected co-pays from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Aesthetic Coordinator
Dermatology San Antonio
San Antonio, TX
08.2021 - 11.2022
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Educated clients on skincare techniques based on skin type and individual needs
Patient Concierge
Aspire Fertility
San Antonio, TX
02.2020 - 08.2021
- Managed physician calendar, including scheduling patient appointments and procedures; consistently double-checking information and availability
- Informed patients of financial responsibilities prior to rendering services
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Education
Associate's -
Sul Ross State University
Alpine, TX12.2016
High school diploma -
Fort Stockton High School
Fort Stockton, TX05.2006
Skills
- Excellent written and verbal communication
- Highly organized, quick learner, with ability to multitask and prioritize work effectively
- Knowledge of fertility industry and patient procedures required
- Proactive Problem Solving
- High-Volume Call Handling
- Strong interpersonal skills
- Calendar Management
- Medical Scheduling
Timeline
Financial Counselor
Ovation Fertility
11.2022 - Current
Patient Access Registrar
Complete Emergency Care
07.2022 - 07.2023
Aesthetic Coordinator
Dermatology San Antonio
08.2021 - 11.2022
Patient Concierge
Aspire Fertility
02.2020 - 08.2021
Associate's -
Sul Ross State University
High school diploma -
Fort Stockton High School
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