Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Coronel Albornoz

Miami,FL

Summary

Proven track record in enhancing customer satisfaction and team collaboration, notably at Amazon DVB7. Demonstrates exceptional problem-solving and interpersonal skills, adept at delivering top-notch customer service and driving operational efficiency. Achieved significant improvements in delivery accuracy and customer loyalty through empathetic and effective communication.

Overview

2
2
years of professional experience

Work History

Advances Auto Parts

Customer Service Department
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Amazon Delivery Driver

Amazon DVB7
08.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.

Customer Service Representative

F1 Miami Grand Prix
05.2024 - 05.2024

Customer service, ticket office and hosts

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Universidad Arturo Michelena - Radiology Technician

Las Californias, San Diego Edo. Carabobo
Venezuela
12.2021

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Customer Service Representative

F1 Miami Grand Prix
05.2024 - 05.2024

Advances Auto Parts

Customer Service Department
03.2024 - Current

Amazon Delivery Driver

Amazon DVB7
08.2022 - Current

Universidad Arturo Michelena - Radiology Technician

Las Californias, San Diego Edo. Carabobo
Gabriela Coronel Albornoz