Denisse A Rodriguez
Summary
Dynamic customer service professional with a proven track record at Rodeo De Jalisco, excelling in delivering exceptional service and fostering client relationships. Skilled in organization and communication, I consistently enhanced guest satisfaction and contributed to corporate recognition through meticulous attention to detail and effective problem resolution.
Hospitality leader highly familiar with audit processes and procedures. Focused on maintaining professionalism and company standards across front desk operations. Effective communicator with strong organizational skills.
Diligent with strong background in hospitality. Demonstrated ability to support daily operations efficiently and ensure guest satisfaction. Proven track record of teamwork and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Hospitality
Rodeo De Jalisco
03.2024 - Current
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
CSR, Sales
Amino Transport
01.2021 - 09.2024
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Built a strong relationship with agenda (clients), resulting in repeat business and referrals.
- Attended monthly sales meetings and quarterly sales trainings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
CSR
Caliber Collision
06.2019 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volumes, maintaining a professional manner during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Hospitality Worker
Mariscos El Paisa
01.2017 - 05.2019
- Maintained a General cleaning by sweeping and mopping floors, washing and cleaning equipment.
- Reduced risks by maintaining clean and organized work environment.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Improved guest satisfaction by providing prompt and courteous service.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
Harlandale High School
San Antonio, TXSkills
- Customer service standards
- Customer service support
- Delivers exceptional customer service
- Retail sales customer service
- Strong customer service
- Customer service abilities
- Friendly customer service and Hospitality
- Organization Skills
- communication skills
- Fast Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hospitality
Rodeo De Jalisco
03.2024 - Current
CSR, Sales
Amino Transport
01.2021 - 09.2024
CSR
Caliber Collision
06.2019 - 12.2020
Hospitality Worker
Mariscos El Paisa
01.2017 - 05.2019
Harlandale High School
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