Gabriela Craymer-Ruiz
Katy,Texas
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Medical Record Administrator
Modern Pain Management
Houston, TX
06.2019 - 12.2019
- Collaborated with Quality Team to develop outcomes statistics.
- Processed and invoiced records requests from patients, providers and third parties.
- Released information to persons or agencies according to regulations.
- Determined and implemented techniques to improve medical records retrieval process.
- Streamlined day-to-day office processes to meet long-term goals.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
New Patient Coordinator
Modern Pain Management
Houston, TX
01.2019 - 12.2019
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Completed insurance verifications and claim forms for patient intake and processing.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Interviewed patients to evaluate service and gather recommendations for improvement.
- Identified potential problems and patient care trends.
- Answered 40 average daily phone calls to schedule appointments and address patient inquiries.
- Managed database of patient information and frequently used computerized systems to track details.
Medical Assistant
Modern Pain Management
Houston, TX
11.2017 - 01.2019
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected and documented vital signs to track current patient conditions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Contacted insurance companies to obtain necessary pre-authorizations needed for upcoming tests and procedures.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Collection Technician
Aegis Sciences Corporation
Houston, TX
03.2017 - 11.2017
- Analyzed specimens following quality control measures for accurate results.
- Escorted patients to examining room or draw station and confirmed identity by asking date of birth.
- Ordered laboratory supplies to maintain inventory stock.
- Performed troubleshooting to resolve common equipment issues or contacted technical consultant to repair complex problems.
- Prepared reagents, solutions and supplies to conduct lab tests.
- Cleaned and sterilized lab area, tools and equipment.
- Executed daily tests to assist managers and operators with processes.
- Updated patient and insurance data and input changes into company computer system.
Data Clerk
IHS Energy
Houston, TX
08.2014 - 03.2017
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Entered data into spreadsheets, documents and databases, maintaining 98.99% accuracy rate.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Drafted reports to deliver information to upper management and stakeholders.
- Coordinated, scheduled and executed in-depth data entry projects.
- Maintained comprehensive understanding of e-filing systems and software associated.
Education
Associate of Science -
Lone Star College
Skills
- Electronic Medical Record (EMR)
- Insurance Verification and Validation (V&V)
- Quality Assurance
- Time Management
- Problem Solving
- Microsoft Office
- Coordinating Care
- Strong Communication
- Customer Service
- Fluent in Spanish
- Medical Records Management
- Proficiency in medical management systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Record Administrator
Modern Pain Management
06.2019 - 12.2019
New Patient Coordinator
Modern Pain Management
01.2019 - 12.2019
Medical Assistant
Modern Pain Management
11.2017 - 01.2019
Collection Technician
Aegis Sciences Corporation
03.2017 - 11.2017
Data Clerk
IHS Energy
08.2014 - 03.2017
Associate of Science -
Lone Star College
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