Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Davila

Mexia,Texas

Summary

I live in Mexia Texas. I have been living here my whole life. I started working when I was fifteen at McDonald's. I started off as a lobby person which included cleaning the dining room and restrooms etc. I worked myself up and became a crew trainer then a shift manager. I was working there for four years then left and went to Walmart for about 2 years then I recently returned to McDonald's as a shift manager. Service-focused McDonald's bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

4
4
years of professional experience
16
16
years of post-secondary education

Work History

Stocking/Customer Service Associate

Walmart
Mexia, TX
12.2020 - 08.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Boosted sales revenue by skillfully promoting diverse service options.

Customer Service Manager

McDonald's Restaurant
Mexia, TX
04.2017 - 11.2020
  • Providing service to my customers every shift
  • Leadership during my shift- in charge of the store
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Created and reviewed invoices to confirm accuracy.
  • Kept accurate records to document customer service actions and discussions.

Education

High School Diploma -

Mexia High School
Mexia, TX
04.2006 - 06.2021

Associate of Science - Criminal Justice

McLennan Community College
Waco, TX
08.2021 - Current

Skills

Stocking and replenishing

undefined

Timeline

Associate of Science - Criminal Justice

McLennan Community College
08.2021 - Current

Stocking/Customer Service Associate

Walmart
12.2020 - 08.2021

Customer Service Manager

McDonald's Restaurant
04.2017 - 11.2020

High School Diploma -

Mexia High School
04.2006 - 06.2021
Gabriela Davila