GABRIELA DE LA LLERA
Davie,Florida
Summary
Detail-oriented and motivated professional with a strong background in administrative support, customer service, and attention to detail. Recently relocated to the United States and eager to apply my skills in a dynamic environment. Quick learner with a proactive attitude, excellent communication skills, and a passion for contributing to a team-oriented workplace. Fluent in English and Spanish, with the ability to adapt quickly to new technologies and processes.
Overview
3
3
years of professional experience
Work History
Waitress
El Sarten Cuban Buffet
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress/Caterer
Restaurant ¨La Guarida¨
10.2023 - 05.2024
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Table setting and assisting in the preparation of banquet events
- Experience in handling orders and personalized attention to diners
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Cashier Team Lead
Restaurant ¨La Chuchería¨
08.2022 - 10.2023
- I started the first few months working as a waitress and then I was promoted to cashier
- Highly skilled in cash register handling and collection processes
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Clinical Psychologist
Counseling and Psychological Help Center
01.2022 - 07.2022
- Enhanced patient outcomes by employing evidence-based therapeutic approaches in individual and group therapy sessions.
- Improved patient outcomes by utilizing evidence-based treatment approaches and individualized care plans.
- Participation in interdisciplinary teams for the comprehensive care of patients with psychological needs
- Provided prevention and mental health promotion programs in educational and work communities
- Maintained accurate records of client progress, adhering to strict confidentiality policies while ensuring continuity of care across providers.
Education
University - Psychology
University of Havana
12.2021
Skills
- Customer Relations
- Attention to Detail
- Multitask
- Work Under Pressure
- Active Learning
- Decision-making
- Organization
- Communication
- Time Management
- Teamwork
- Cash handling
Timeline
Waitress
El Sarten Cuban Buffet
11.2024 - Current
Waitress/Caterer
Restaurant ¨La Guarida¨
10.2023 - 05.2024
Cashier Team Lead
Restaurant ¨La Chuchería¨
08.2022 - 10.2023
Clinical Psychologist
Counseling and Psychological Help Center
01.2022 - 07.2022
University - Psychology
University of Havana
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