Gabriela De Los Santos
League City,Texas
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Collections Specialist
GoodLeap
06.2021 - 10.2022
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Counseled debtors on payment options and arranged installment agreements.
Office Administrator
Jefferson County Clerk's Office
07.2016 - 11.2019
- Reconciled account files and produced monthly reports.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Graduate Research Assistant
Lamar Univeristy
10.2014 - 10.2015
- Designed and conducted experiments, collected data and maintained results databases.
- Managed multiple research projects simultaneously, ensuring timely completion and adherence to high-quality standards.
- Conducted extensive background research on specific topics, establishing a strong foundation for project success.
Education
Bachelor of Arts - Political Science
Lamar University
Beaumont, TXMaster of Arts - Public Administration
Lamar University
Beaumont, TX12.2015
Skills
- Fluent in Spanish
- Clear Communication
- Active listening abilities
- Analytical and Critical Thinking
- Decision-Making
- Negotiation and Resolution
- Microsoft Office
- Data Entry Efficiency
- Organizational Skills
- Relationship Building
- Goal-oriented mindset
- Office Supply Management
- Time Management
- Report Preparation
- Teamwork and Collaboration
Timeline
Collections Specialist
GoodLeap
06.2021 - 10.2022
Office Administrator
Jefferson County Clerk's Office
07.2016 - 11.2019
Graduate Research Assistant
Lamar Univeristy
10.2014 - 10.2015
Bachelor of Arts - Political Science
Lamar University
Master of Arts - Public Administration
Lamar University
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