Gabriela Despradel
Orlando,FL
Summary
Detail-oriented and dedicated professional with over 5 years of experience in insurance collections, and office management.
Proven ability to manage high volumes of claims, resolve billing discrepancies, and ensure timely reimbursements while maintaining HIPAA compliance. Strong background in patient registration, insurance verification, and office operations. Adapt at working with cross-functional teams, communicating with insurance companies and patients, and supporting clinic workflow.
Known for excellent problem-solving skills, attention to detail, and a commitment to delivering quality service in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Collection Specialist
South Bill Care
Miami, FL
02.2020 - Current
- Resolve customer billing disputes by collaborating with internal departments to address discrepancies.
- Conduct periodic audits on accounts receivable balances to identify areas for further investigation.
- Prepare legal documents, including summonses and complaints, for court filings or insurance agencies.
- Process incoming payments accurately, verifying amounts against invoices prior to posting transactions.
- Maintain detailed records of collection activities, including contact attempts and resolution statuses.
- update company database with accurate records of all collection activities for each account.
Clinic Operations Manager
Better Kids Therapy Center
Miami, FL
02.2020 - 04.2024
- Monitored clinic operations to identify areas of improvement, then designed and executed initiatives to increase efficiency.
- Recruited, trained, evaluated and supervised clinical staff members in accordance with organizational standards.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Resolved customer service issues quickly and efficiently by responding to inquiries from patients or their families in a professional manner.
- Coordinated activities among various departments within the organization for optimal workflow.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
Education
Some College (No Degree) - Psychology
City University of New York
New York, NYSkills
- Strong problem-solving abilities
- Employee scheduling and payroll management
- Oral and written communication
- Fluent in English and Spanish
- Software: Excel, Word, PowerPoint
- Staff hiring/ Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Collection Specialist
South Bill Care
02.2020 - Current
Clinic Operations Manager
Better Kids Therapy Center
02.2020 - 04.2024
Some College (No Degree) - Psychology
City University of New York
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