Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Gabriela D. Hernandez

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Alorica
San Antonio, TX
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Cashier

Doggett Freightliner
San Antonio, TX
10.2021 - 12.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.

Cashier

HEB Grocery Store
San Antonio, TX
11.2008 - 05.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Pharmacy Technician

Central Market HEB
San Antonio, TX
05.2005 - 11.2008
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Mixed pharmaceutical preparations according to written prescriptions.

Cashier

Central Market HEB
San Antonio, TX
05.1997 - 05.2005
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Fox Tech High School
San Antonio, TX
05-1987

Skills

  • Data Entry
  • Product Knowledge
  • Data Collection
  • Complaint Resolution
  • Reading Comprehension
  • Complaint Handling
  • Active Listening
  • Customer Service
  • Positive and Professional
  • Payment Collection
  • POS Systems
  • Cash Register Operation
  • Customer Assistance
  • ID Verification
  • Liquor Law Compliance
  • Cash Drawer Balancing
  • Cleaning and Sanitizing
  • Scanner Operations

Timeline

Customer Service Representative

Alorica
01.2023 - Current

Cashier

Doggett Freightliner
10.2021 - 12.2022

Cashier

HEB Grocery Store
11.2008 - 05.2021

Pharmacy Technician

Central Market HEB
05.2005 - 11.2008

Cashier

Central Market HEB
05.1997 - 05.2005

High School Diploma -

Fox Tech High School

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Gabriela D. Hernandez