Gabriela Diaz
Los Angeles,CA
Summary
Skilled Administrative Supervisor bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance.
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
CITI STAFF SOLUTIONS
VERNON
07.2023 - 04.2024
- Created reports for senior management regarding departmental performance, budgeting, and staffing.
- Supervised staff which included hiring, training, scheduling, evaluating performance and providing feedback.
- Organized meetings between employees and other departments as needed to coordinate operations.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Assisted with the development of new processes for improving efficiency within the department.
- Provided support for executive level personnel in preparing presentations materials such as charts, graphs, reports.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Maintained office supplies by checking inventory and ordering items.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Maintenance Crew Member
Stanley Mosk Courthouse
Los Angeles, CA
09.2021 - Current
- Maintained compliance with internal and regulatory safety standards.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Checked inventory for required supplies and made lists for needed cleaning products.
Sales Associate
Metro by T-Mobile
Los Angeles, CA
03.2023 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
Trained Manager
McDonald's
Alhambra, CA
07.2019 - 05.2021
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Learned company processes, procedures and employee role functions.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Supervisor
Miranda Clothing LLC
Lynwood, CA
02.2016 - 01.2018
- Supervised work of cashiers, training new team members and monitoring performance.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered customer queries and complaints and provided prompt solutions.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
Education
Some College (No Degree) - Dental Assisting
Pasadena City College
Pasadena, CASkills
- Flexible and Adaptable
- Detail-Oriented
- Excellent Verbal & Written Communication Skills
- Problem Solving & Critical Thinking
- Proficient in Excel and Microsoft Word
- Operations Management
- Organizational Leadership
- Office Management
Languages
English
Native/ Bilingual
Spanish
Full Professional
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Promoted from Sales Associate to Store Supervisor, in less than 12-months.
References
References available upon request.
Timeline
Administrative Supervisor
CITI STAFF SOLUTIONS
07.2023 - 04.2024
Sales Associate
Metro by T-Mobile
03.2023 - 09.2023
Maintenance Crew Member
Stanley Mosk Courthouse
09.2021 - Current
Trained Manager
McDonald's
07.2019 - 05.2021
Store Supervisor
Miranda Clothing LLC
02.2016 - 01.2018
Some College (No Degree) - Dental Assisting
Pasadena City College
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