Gabriela Diaz
Burlingame,CA
Summary
Ambitious and caring adult prepared to implement new and diverse skill sets. I am a highly motivated individual and would love to bring new perspectives to fellow companions. Eager to continue my career and demonstrate my true potential. Fast learner, great listener, ready for a new challenge. I am a hardworking employee with many years of customer service experience, a great multitasker and great time management abilities. Flexible in different skill sets and always open to learning something new. Devoted to giving every client a positive and memorable experience and a supportive team player.
Overview
7
7
years of professional experience
Work History
Server, Hostess, Phone Receptionist
Original Joe's of Westlake
Daly City, CA
10.2018 - Current
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Operated POS terminals to input orders, split bills and calculate totals
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Domestic Violence Victim Advocate
District Attorney Office
Redwood City, CA
09.2023 - 12.2024
- Facilitated support groups for victims of domestic violence and their families.
- Assisted clients in accessing community resources such as legal aid, housing, mental health services, CALVCB applications, assisted clients in crisis, and more.
- Provided crisis intervention, safety planning and advocacy services to victims of domestic violence.
- Provide clients with a case update.
- Conducted outreach activities at schools, churches and other community locations to raise awareness about the issue of domestic violence.
- Maintained client records using an electronic database system, ensuring confidentiality and accuracy of data entered.
- Developed individualized service plans for each client based upon their specific needs and goals.
- Attended court proceedings with clients when needed to provide emotional support or testify on their behalf.
- Provided referrals for mental health services such as counseling or therapy when appropriate.
- Participated in weekly team meetings with other advocates from the organization to discuss cases and share ideas.
- Worked closely with other organizations providing services to victims of domestic violence in order to coordinate care plans across multiple providers.
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
- Advised survivors on issues related to protection orders, child custody arrangements and immigration status.
- Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
Victim Advocate Internship
District Attorney Office
Redwood City, CA
01.2023 - 09.2023
- Provide other victim advocates with additional support to their case loads.
- Compose outreach letters to victims.
- Compose letters of concerns to victims with open active cases.
- Work on loose reports.
- Work on restitution queue by organizing hundreds of open cases.
- Assign cases to different advocates.
- Cover phones, taking messages, directing them to other advocates.
- Ability to work in a team setting.
Keyholder Manager
Hollister Co, Tanforan San Bruno
San Bruno, CA
07.2018 - 10.2018
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Monitored sales performance through analysis of sales reports and comparison shopping
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Operated cash register
- Set up visually appealing promotional displays.
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Resolved customer complaints in a professional manner while upholding company policy.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Communicated regularly with store management regarding any changes in store operations or security protocols.
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
05.2022
High School Diploma -
Burlingame High School
06.2018
Skills
- High-volume dining
- Effective customer upselling
- Customer Service
- Task delegation
- Multi-line telephone skills
- People skills
- Collaboration
- Organization
- Client Confidentiality
- Data Collection
- Patient-centered care
- Adaptability
- Client Advocacy
- Problem-solving abilities
- Teamwork and Collaboration
- Effective Communication
- Attention to Detail
- Goal Setting
- Professionalism
- Excellent Communication
- Task Prioritization
- Written Communication
- Reliability
- Multitasking
- Active Listening
- Patient Counseling
- Referral Coordination
- Problem-Solving
Accomplishments
- Promoted from Hostess to Lead, in less than 12-months
- Promoted from Brand Representative to Keyholder Manager, in less than 12-months
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Promoted to Keyholder Manager due to eagerness and high abilities that achieved organization and a leadership role.
- Started at District Attorney’s Office and was an intern for 9 months before being offered a position as a victim advocate.
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
- Italian, Professional
Awards
Honor roll student- academic year 2016-2017 & 2017-2018
Received John Papan Scholarship in high school
Captain Award to my club volleyball team in 2017
Hobbies
I try to find some calming activities for myself since I work in two high stress environments. I utilize a lot of time for myself to make sure I get enough allotted rest and care so I can come back the next day and perform my best. My hobbies include…
- Meditation
- Journaling
- Coloring
- Going on walks with my border collie
- Listening to music
- Building legos
- Spending time with friends, family, and loved ones
Timeline
Domestic Violence Victim Advocate
District Attorney Office
09.2023 - 12.2024
Victim Advocate Internship
District Attorney Office
01.2023 - 09.2023
Server, Hostess, Phone Receptionist
Original Joe's of Westlake
10.2018 - Current
Keyholder Manager
Hollister Co, Tanforan San Bruno
07.2018 - 10.2018
Bachelor of Arts - Criminal Justice
San Francisco State University
High School Diploma -
Burlingame High School
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