Gabriela Donato
Ontario,California
Summary
An energetic results-oriented professional driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff. Focused on continuous professional development and process improvements. Capable of fulfilling numerous clerical tasks, managing administrative projects, and maintaining various data files.
Overview
7
7
years of professional experience
Work History
Manager Trainee
Enterprise Rent-A-Car
12.2022 - Current
- Ensure customers receive excellent customer service by greeting customers, answering phone calls, addressing concerns, providing solutions, and handling transactions all while having a positive and helpful nature.
- Resulting in receiving multiple high scores for the company's monthly customer service quality index.
- Proven ability to connect with customers and analyze customer data to make potential sales, leading to being awarded with various top seller events.
- Conduct marketing meetings with existing and potential clients by visiting accounts on a regular basis with a professional, approachable, and supportive attitude.
- Helping maintain and heighten business relationships
- Operate the day to day duties in the business such as completing inventory, auditing vehicles, collecting and distributing invoices, and updating client contracts financially to help create a smooth experience for customers and employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Explained services and products to customers in friendly and engaging way.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Specialist I
San Bernardino County Superintendent of Schools
11.2017 - 09.2021
- Conducted daily office operations by offering excellent customer service, receiving and distributing phone calls, sending various emails with a mastery of written communication, as well as supporting staff and visitors who entered the office.
- Managed the California State Mandated Truancy Process by running attendance reports, creating and mailing individualized Truancy notices, scheduling and attending student attendance meetings, as well as providing training on the truancy process to other SBCSS employees.
- Directed all technology distribution to students who attended synchronous and asynchronous learning within my department.
- As well as created and kept track of technology logs of the issuing in TIPWEB.
- Initiated well-child checks when needed by contacting our District's school deputies, providing them with the appropriate student information and keeping open communications with them in order to receive important updates.
- Translated parent phone calls, parent meetings, emails and assigned paperwork for Spanish speaking parents.
- Administered all DocuSign paperwork for the office by creating documents, dispatching them to the correct recipient, monitoring the document, and finalizing when completed.
- Scheduled virtual and in-person meetings for both parents and staff members / coordinated orientations and trainings.
- Maintained student files by updating forms, entering data, and running yearly maintenance checks in WEBIEP and AERIES.
- Processed Work Orders to set up classes or dissolve a class as well as move equipment and/or furniture to have equipment and furniture repaired.
- Processed referrals entering from a district program to a county program.
- Updated daily class rosters to ensure accurate services
- Addressed parent and staff concerns by utilizing my problem solving techniques.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science, Business Administration - Marketing
California State University, San Bernardino
05.2023
Skills
- Spanish translation
- Adaptable
- Clear Communicator
- Meticulous
- Reliability
- Problem-Solving
- Customer service focus
- Collaborative
- Self-motivated
- Team Leadership
- Marketing knowledge
- Sales strategics
References
References upon request
Timeline
Manager Trainee
Enterprise Rent-A-Car
12.2022 - Current
Office Specialist I
San Bernardino County Superintendent of Schools
11.2017 - 09.2021
Bachelor of Science, Business Administration - Marketing
California State University, San Bernardino
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