Gabriela Duarte
Tampa
Summary
Motivated individual with a strong interest in skincare, seeking to break into the beauty industry. Excited to leverage organizational, clerical, and patient support skills to provide valuable assistance to aesthetics teams and contribute to a positive self-care experience. Dedicated to continuous learning and personal growth within a medical aesthetics setting.
Overview
6
6
years of professional experience
Work History
Product Specialist I
TaxAct
03.2024 - 05.2024
- Provided comprehensive support for TaxAct products via phone, email, and chat while ensuring a positive customer experience
- Offered technical assistance on issues like navigation, compatibility, and usability, and delivered product information
- Managed up to three chat sessions simultaneously, and met key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction score (CSAT), and quality assurance scores
- Worked collaboratively, maintained a professional demeanor, and efficiently operated multiple systems and resources to quickly resolve customer inquiries
Barista
Fry's Marketplace
03.2023 - 05.2023
- Curated large volumes of food/beverage orders daily and resolved customer issues
- Managed multiple tasks while assisting coworkers
- Greeted incoming customers professionally and friendly
- Contributed to a team effort that increased company revenue by $5,000 over opening day results, driving substantial growth
Medical Prep Staff
Oristech
10.2021 - 12.2021
- Summarized patient's healthcare issues and ramifications, and promoted informed medical records
- Evaluated patient's histories, complaints, and symptoms
- Recorded patient's medical status and treatment details to document medical care accurately
- Protected client confidentiality, maintained HIPAA compliance, and met time-sensitive deadlines
Receptionist
The Log Cab-Inn Resort
08.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Improved appointment scheduling system, reducing wait times, and increasing client satisfaction
Education
Licensed Facial Skincare Specialist
Beauty And Health Institute
Tampa, FL05-2025
Certification - AWS Cloud Practitioner
Per Scholas
01-2023
Associate of Science - Biology
Sacred Heart Junior College
San Ignacio, Belize01-2021
Skills
- Adaptability
- Basic Administrative Support
- Computer Proficiency (Microsoft Office Suite, Windows, IOS)
- Customer/Client relations
- Effective Communication
- Interpersonal Skills
- Multitasking and prioritization
- Scheduling
- Strong Organizational Abilities
- Skincare knowledge
- Sanitation and sterilization
- Strong Troubleshooting and Problem-solving
- Team Collaboration
- Technical Aptitude (Linux, Git, Python, HTML & CSS, Bash Script, Microsoft Access, MySQL, AWS)
Languages
Spanish
Professional Working
Timeline
Product Specialist I
TaxAct
03.2024 - 05.2024
Barista
Fry's Marketplace
03.2023 - 05.2023
Medical Prep Staff
Oristech
10.2021 - 12.2021
Receptionist
The Log Cab-Inn Resort
08.2018 - 03.2020
Licensed Facial Skincare Specialist
Beauty And Health Institute
Certification - AWS Cloud Practitioner
Per Scholas
Associate of Science - Biology
Sacred Heart Junior College
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