Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabriela Duenas

Houston,TX

Summary

Looking to change directions from my current management career and look for a long-term career more aligned with my personality. I desire a position that has clear expectations of me and an almost repetitive day to day workload.

I excel most when I have structure. Data entry has caught my attention more than any other position as it sounds perfect for what I look for in a job. I am detail-oriented, organized, and always strive to be top performer in any position I have.

Overview

7
7
years of professional experience

Work History

ASSISTANT MANAGER

European Wax Center
11.2020 - Current
  • Send daily reports to manage center productivity and sales to ensure goals are achieved
  • Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
  • Utilize ‘Upfront’ for our team to create clear expectations by using feedback and goal-setting for each associate at every shift
  • Take inventory of supplies and all products in the center on a weekly/monthly basis
  • Ensure that no accounts are past due on payment dates and take care of the memberships’ edits/refunds/exchanges
  • Gained ability to evolve with changing and high-paced environment
  • Ability to connect and form relationships with the guests that we have acquired and give genuine recommendations on packages/memberships that will help our guests save the most money
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Interview and trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored and assisted in staff training, scheduling and shift changes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Utilized Microsoft Word, Excel, PowerPoint and Outlook.
  • Optimized workflow processes with regular updates to online documentation systems such as Google Drive or SharePoint.

General sales associate

European Wax Center
09.2016 - 10.2020
  • Gained familiarity with the systems Millennium and Zenoti while managing around 50-80 reservations and bookings on a daily basis
  • Speaking one-on-one with guests gaining efficient communication skills to understand the client's personal needs and close deals efficiently
  • Consistently exceeded monthly/weekly/daily sales targets through effective product recommendations and upselling techniques.
  • Enhanced customer loyalty by offering personalized assistance, leading to repeat business and referrals.
  • Developed lasting relationships with clients by consistently following up on purchases or inquiries over time.
  • Provided expert product knowledge to customers, helping them make informed purchasing decisions that align with their preferences and needs.
  • Recognized as one of the top-performing sales associates through consistent achievement of individual quotas. (Consistent top performer for several years)
  • Managed cash register transactions accurately while maintaining a fast-paced checkout process for optimal customer satisfaction.
  • Utilized effective time management skills to juggle multiple responsibilities, including sales floor tasks, inventory maintenance, and customer service.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts -

Lonestar University Park
Tomball, TX
04.2019

High School Diploma -

Klein Collins High School
Spring, TX
05.2015

Skills

  • Adaptability and flexibility
  • Attention to detail
  • Critical thinking
  • Data analysis
  • Effective and clear communication
  • Product and Service Knowledge
  • Task prioritization
  • Organizational and interpersonal skills
  • Time management
  • Analytical thinking

References

References available upon request.

Timeline

ASSISTANT MANAGER

European Wax Center
11.2020 - Current

General sales associate

European Wax Center
09.2016 - 10.2020

Associate of Arts -

Lonestar University Park

High School Diploma -

Klein Collins High School

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Gabriela Duenas