Hi, I’m
Gabriela Duran
Canby,OR
Summary
Capable Patient Care Cordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Developed skills in fast-paced healthcare environment, focusing on patient care coordination and administrative efficiency. Skilled in managing patient interactions and ensuring smooth operations within team setting. Looking to transition into new field while leveraging these valuable skills to drive positive outcomes.
Overview
11
years of professional experience
Work History
Canby Eyecare
Lead Patient Care Coordinator
06.2022 - Current
Job overview
- Maintained a high level of customer service while managing difficult patient interactions
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance
- Collecting accurate and up-to-date patient information in EHR/EMR
- Verifying insurance eligibility and benefits.
- Greeting and checking patients in on time. Checking patients out- collecting copay’s due, scheduling follow up visits directed by provider.
- Scheduling and rescheduling of 3 providers very busy schedule.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Ordering of contact lenses, optical invoicing, and ensuring all office supplies were stocked.
- Faxing/receiving medical records.
- Billing insurance claims.
- Opening/closing of the office, balancing our end of day money, running deposits to bank.
Bridgeport Family Medicine
Front Desk Receptionist
03.2022 - 06.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- High level phone calls, triaged, to ensure patients were heard and got messages to the correct personnel.
- Verifying insurance eligibility/benefits.
- Collecting payments.
Marquis Companies
Activities Assistant
10.2020 - 03.2022
Job overview
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Marquis Companies
Dietary Aide
09.2013 - 10.2020
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
Education
Canby High SchoolCanby, OR
Skills
- HIPAA Compliance
- Bilingual in Spanish
- Effective Time Management
- Insurance Verification
- Scheduling Coordination
- Customer Service
- Attention to Detail
- Multitasking ability
- Medical Terminology
- Appointment Scheduling
- Patient Records Management
- Scheduling
- New Hire Training
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Care Coordinator
Canby Eyecare
06.2022 - Current
Front Desk Receptionist
Bridgeport Family Medicine
03.2022 - 06.2022
Activities Assistant
Marquis Companies
10.2020 - 03.2022
Dietary Aide
Marquis Companies
09.2013 - 10.2020
Canby High School
Similar Profiles
Yvonne HolcombYvonne Holcomb
Recently Retired Former 5th Grade Science at Dekalb County Schools (Canby Lane Elementary)Recently Retired Former 5th Grade Science at Dekalb County Schools (Canby Lane Elementary)
Joshua C. BruningJoshua C. Bruning
Doctor/Owner at Canby Chiropractic CenterDoctor/Owner at Canby Chiropractic Center
Jill BrandesJill Brandes
Medical Receptionist at Canby Family Practice ClinicMedical Receptionist at Canby Family Practice Clinic
Ethan MorrisEthan Morris
NA at Farm & Ranch Hand – Independent WorkNA at Farm & Ranch Hand – Independent Work
Tawnya BatesTawnya Bates
Shift Lead Manager at Burger KingShift Lead Manager at Burger King