Gabriela Echevarria
Trenton,NJ
Summary
Ambitious patient service representative offering 10 years of experience in patient-facing administrative roles. Displaying key strengths in multi tasking and efficiency. Ready to enhance company image by providing friendly, effective services to patients.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Delaware Valley Retina Associates
Lawrenceville, NJ
07.2020 - Current
- Greet patients, assessed needs and direct to appropriate personnel
- Answer and direct incoming calls using a multi-line telephone system.
- Patient Intake and and Check Out Procedures
- Scheduling patient appointments.
- Enter Patient Data in EMR System.
- Scan medical records under the appropriate patient's file.
- Collect copays and balances.
- Assist other administrative/clinical staff as needed.
- Compliance with all practice procedures and protocols.
Receptionist (Front Desk)
Houston Endocrinology Center
Houston, TX
01.2015 - 06.2020
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Rendered information to callers and drafted office emails
- Coordinated and communicated with multiple patients daily to gather and enter pertinent information in EMR as needed
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Processed payments and updated accounts to reflect balance changes
Education
High School Diploma -
Cypress Creek High School
Houston, TX05.2012
Skills
- Professionalism
- Phone etiquette
- Bilingual
- Teamwork
- Organization
- Multi-line telephone skills
- Scheduling
- Problem Solving
- Fast-paced
Timeline
Patient Service Representative
Delaware Valley Retina Associates
07.2020 - Current
Receptionist (Front Desk)
Houston Endocrinology Center
01.2015 - 06.2020
High School Diploma -
Cypress Creek High School
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