Summary
Overview
Work History
Education
Skills
Timeline
Generic

GABRIELA ESPINAL

Providence

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

GEOTECH

ASSEMBLY
Providence, RI
05.2023 - Current

ASSEMBLE NEEDLES FOR HOSPITAL.

  • Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.

Maintained everything in order and clean.

Cavicchio Greenhouse, INC.

Custumer Service
Sudbury, MA
05.2019 - 12.2019
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Unloaded plants and nursery items from delivery trucks.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Dunkin Dounuts

Custumer Service
Hartford, CT
07.2017 - 08.2018
  • Kept workstation and area around workstation neat and clean.
  • Baked, decorated and displayed donuts per guidelines.
  • Prepared and produced quality products to meet or exceed customer and company expectations.
  • Assisted in ordering products and supplies needed for daily operations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

A. I. Prince Technical High School
Hartford, CT
06.2017

Skills

  • Multitasking
  • Attention to Detail
  • Project Planning
  • Supervision and Leadership
  • Decision-Making
  • PPE Use
  • Good Telephone Etiquette
  • Flexible and Adaptable

Timeline

GEOTECH

ASSEMBLY
05.2023 - Current

Cavicchio Greenhouse, INC.

Custumer Service
05.2019 - 12.2019

Dunkin Dounuts

Custumer Service
07.2017 - 08.2018

High School Diploma -

A. I. Prince Technical High School
GABRIELA ESPINAL