Gabriela Espinoza
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Insurance Consultant
Aflac
12.2021 - Current
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies.
Administrative Office Manager
Aleri Group LLC
01.2022 - 02.2024
- Updated reports, managed accounts, and generated reports for company database.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Quality Control Lead Inspector
PGL (Perimeter Global Logistics)
04.2021 - 12.2021
- Reduced production errors by implementing strict quality control procedures and guidelines.
- Trained junior inspectors on best practices and techniques for accurate and efficient quality control inspections.
- Played a crucial role in maintaining a safe working environment by identifying potential hazards during inspections and recommending corrective actions.
- Assisted in the creation of comprehensive reports detailing findings from quality control inspections.
Education
Bachelor of Arts - Business Administration And Management ( Current)
The University of Texas At Arlington
Arlington, TXAssociate of Arts - Business Administration
Tarrant County College District
Fort Worth, TX06.2023
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2018
Skills
- CRM software proficiency
- Client Relations
- Claims Handling
- Professional telephone demeanor
- Data Entry
Timeline
Administrative Office Manager
Aleri Group LLC
01.2022 - 02.2024
Insurance Consultant
Aflac
12.2021 - Current
Quality Control Lead Inspector
PGL (Perimeter Global Logistics)
04.2021 - 12.2021
Bachelor of Arts - Business Administration And Management ( Current)
The University of Texas At Arlington
Associate of Arts - Business Administration
Tarrant County College District
High School Diploma -
Grand Prairie High School
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