Gabriela Feregrino Santana

Timco Trucking

Royse City, TX

08.1999 - Current

Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Evaluated office processes to report opportunities for improvement to leadership.
Organized and maintained documents, files and records.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Established work procedures or schedules to organize daily work of administrative staff.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Planned and completed group projects, working smoothly with others.
Answered many calls per shift to assist with customer questions and concerns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained schedule of class assignments to meet deadlines.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.