Gabriela Fernandez Orjuela
York,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I also consider myself a detail-oriented team player with strong organizational skills. At the same time i count with the ability to handle multiple projects simultaneously with a high degree of accuracy. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
4
4
years of professional experience
Work History
Guidance Secretary
West York Area School District
03.2024 - 06.2024
- Collaborated with teachers to identify students in need of additional resources or interventions, improving overall academic success rates.
- Assisted administrators in developing school-wide policies and procedures for better organization and efficiency.
- Managed confidential student records with accuracy and care, maintaining privacy standards as required by law.
- Maintained welcoming office environment conducive to open dialogue between students and staff members alike.
- Assessed student progress through regular meetings with teachers and counselors, identifying areas requiring further assistance or support services.
- Accurate translations and interpretations within tight deadlines.
- Increased parent satisfaction with school guidance services by maintaining regular communication.
- Document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and calls.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record academic data.
Administrative Assistant
Tempstar Staffing
10.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Production Worker /Machine Operator
Wolfgang Confectioners
03.2023 - 09.2023
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Maintained quality of product by checking labels, packaging and other factors.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
Host /Server
Primanti Bros
01.2023 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- I worked at Primantis for a month only because i moved from where i was living at.
Customer Service Representative
Chic-Fil-A
08.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked as a Cashier, Drive Thru Headset and Running Food.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Digital Media Manager
Instagram
06.2020 - 10.2021
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Helped media creators to organize their content and make it more attractive to the public.
- Managed social media channels to drive engagement, expand audience reach, and foster brand loyalty.
- Analyzed web analytics to identify trends, optimize user experience, and increase conversion rates.
- Collaborated with network executives to define and propel organization's mission and vision.
Education
High School Diploma -
Dallastown Area Senior High School
Dallastown, PA06.2022
Skills
- Crew Work Coordination
- Customer Needs Assessment
- Issue Resolution
- Quality Assurance
- Presentation Design
- Document Control
- Office Administration
- Database Management
- Filing
- Multi-Line Telephone Systems
- File Organization
- Machine Operation
- Safe Food Handling
- Data Entry
- Reception Oversight
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Guidance Secretary
West York Area School District
03.2024 - 06.2024
Administrative Assistant
Tempstar Staffing
10.2023 - 01.2024
Production Worker /Machine Operator
Wolfgang Confectioners
03.2023 - 09.2023
Host /Server
Primanti Bros
01.2023 - 02.2023
Customer Service Representative
Chic-Fil-A
08.2022 - 12.2022
Digital Media Manager
Instagram
06.2020 - 10.2021
High School Diploma -
Dallastown Area Senior High School
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