Gabriela Flores
San Diego,USA
Summary
High-energy and motivated bringing extensive experience in retail and office settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
San Diego Trading Company
05.2022 - 04.2024
- Provide the best customer service possible to all our customers
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Insure the store is correctly stocked with the right items and displayed
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handle assistant buyers tasks such as ordering products, receiving, monitoring, pricing, reporting, data entry of all products
- Communicate with vendors regarding shortages, and overages; as well as properly document and report those communications to Accounting
- Managed inventory control, cash control, and store opening and closing procedures, adjust discrepancies on inventory and monitored shrinkage
Administrative Assistant for Operation Dep.
Hotel Investment Group
01.2022 - 05.2022
- Take care of everyday administrative work such as answering the corporate phone, sending emails, copying, scanning, making phone calls, ordering supplies, and filing
- Conduct basic HR procedures suck as pre-screening interviews, and preparing hiring documents for potential employees, for any of the 7 hotels the company manages and the corporate office
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- File and keep a record of past, current and new employees hired, maintaining confidentiality procedures
- Create hiring flayers for job openings for the different hotels opening both in English and Spanish
- Communicate with Hotel General Managers in regards to action items they need to take care of such as, hiring documents, account payable procedures, placing orders, and any other tasks that the VP of Operations requests
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Coordinator/Designer
FMI Designs
12.2020 - 09.2021
- Created digital samples to serve as visual representations of finished products for website, pre-production plating and social media posts
- Coordinated with contract printers by providing the necessary files needed for production such as color separations, electronic samples and POs
- Managed invoicing procedures such as confirming quantities of printed items and reconciled discrepancies according to shipping information
- Submitted invoices and proof of delivery on orders completed to Riviera financing company which provided advanced payment
- Communicated with production team in regards to planning shipping and deliveries in order to meet strict financial deadlines
- Used printing management software (Printavo) to create and follow up on customers orders, adjust shortages and damages, create invoices, submit payments, close orders and create reports
- Handled social media accounts for FMI, Capital Print Shop and Dusk Till Dawn Apparel including taking and uploading images and linking products from the website for customers to buy from Instagram and/or Facebook
- Updated website for Dusk Till Dawn Apparel with new T-shirt inventory
- Performed clerical accounting tasks on Quick Books including voiding invoices, canceling orders and matching credit card expenses
- Prepared research to look for potential customers, kept and updated a customer database and sent introductory e-mails
Project Manager/Designer
Nekospective
08.2019 - 02.2020
- Created story boards to represent ideas for different projects such as digital and video advertisements for marketing campaigns
- Designed wire-frames of web pages for clients taking into consideration UX design for easy user interaction
- Conceptualized and designed creative material for social media including Facebook, Instagram and blog advertisement for different clients
- Communicated with overseas developers for the creation and editing of websites for our various clients in the United States
- Created virtual samples of edits to represent modifications in order for developers to understand and make updates to the code
- Attended regular meetings with employer to follow up on tasks, updates, review developers improvements and confirm and approve changes
- Designed graphic content for E-mail marketing campaigns to send to potential vendor and customers on behalf of our clients
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Art and Development Lead
San Diego Trading Company
09.2016 - 06.2019
- Conceptualized and designed creative and functional packaging for souvenir products sold in the company’s retail stores
- Designed art for apparel and souvenirs that represented the California lifestyle and current fashion trends
- Created virtual samples of products in order to show processes evaluate and get input or to show finished products
- Managed the day-to-day administrative tasks such as answering calls, email communication with coworkers, customers, and vendors, overseeing all orders on the progress management website (JIRA) entering data for production orders completed in the day and by outside printers
- Processed work orders with data instructions needed by the production team
- Mentored junior designer to enhance their technical skills, fostering a strong team environment focused on continuous improvement.
- Drove innovation in software design, exploring emerging technologies and staying abreast of industry trends to maintain competitive advantage.
- Supervised production and art and development team to ensure deadlines were met and work was completed professionally and efficiently
Assistant Manager
City Printing
05.2015 - 09.2016
- Created color separations for screen printing process using Illustrator and Photoshop
- Performed clerical accounting duties, such as cut checks, processed payments, processed purchase orders, prepared quotes and invoices on QuickBooks
- Ordered and oversaw a good control of printing and office supplies to maintain the projected budget
- Arranged the pickup of waste disposal materials in order to comply with California environmental safety laws
- Oversaw production and planned weekly production schedule based on deadlines of each work order for customers and for our internal merchandise
- Supported the marketing strategy by designing flyers, banners, signs and social media content to represent company image and selling strategy
- Planned and executed photo-shoots, and developed the visual aesthetics in post-edits of pictures, for social media campaigns and website content
- Assisted with website management by creating electronic samples of products and assisted with inventory data entry
Education
Bachelor of Arts - Multimedia Design, Spanish
San Diego State University
San Diego, CA05.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Strategic thinker
- Team Development
Hobbies
I have a passion for arts and crafts, in my spare time I enjoy painting, macrame and anything that allows me to express my creativity and work with my hands.
Languages
Spanish
Native or Bilingual
Certification
Certificate in Translation & Interpretation (Spanish and English)
Timeline
Store Manager
San Diego Trading Company
05.2022 - 04.2024
Administrative Assistant for Operation Dep.
Hotel Investment Group
01.2022 - 05.2022
Coordinator/Designer
FMI Designs
12.2020 - 09.2021
Project Manager/Designer
Nekospective
08.2019 - 02.2020
Art and Development Lead
San Diego Trading Company
09.2016 - 06.2019
Assistant Manager
City Printing
05.2015 - 09.2016
Bachelor of Arts - Multimedia Design, Spanish
San Diego State University
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