Gabriela Flores Bahena

• Successfully performs Front Office and Back Office Medical Assistant tasks.
• Scheduled appointments, registered patients, check-in and check-out patients, chart preparation.
• Verified patient insurance coverage and collected required co-payments.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained patients medical history, medication information, symptoms, allergies, vitals signs and current complains at intake.
• Called and faxed pharmacies to submit prescriptions and refills authorized by Physician.
• Called patients to relay messages from Providers such as lab test results, and follow up treatments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed EKGs, Ear Lavage and other tests based on patient presentation in office.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Successfully performed blood draws on daily basis.
• Learned laboratory workflows and processes.
• Administered adults and pediatrics vaccines.
• Autoclave instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting laboratory replenishment orders before depleted.
• Worked with Pediatrics, Internal medicine, Endocrinology, Family Medicine, Sports Medicine, and at Urgent Care.
• Developed a strong bond and good working relationship with medical team.

Successfully perform Medical Assistant tasks.
Focus on Service and developed great rapport with my patients. Administer vaccines, rooming patients,answering phone calls, taking phone messages for Doctor, assist Doctor on procedures, planning and scheduling. Worked with Pediatrics, Often help to cover the front office when Patient Service Representative goes on breaks and lunch. Developed a strong bond and good working relationship with medical team. Learned laboratory workflows and processes, monitor inventory of medical supplies. Insure that all of my team's medical exam rooms are clean and restocked.

-Delivered excellent customer service by greeting and assisting each customer.

Answered customers’ questions and addressed problems and complaints in person and via phone.

-Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

-Educated customers on product and service offerings.

-Built customer confidence by actively listening to their concerns and giving appropriate feedback.

-Stocked and restocked inventory when shipments were received.

-Trained new employees on company customer service policies and service level standards.

-Hiring team members, performing interviews.

-Completed weekly schedules according to payroll policies.

-Directed and supervised employees engaged in sales, inventory-taking.

-Completed floor replenishment to guarantee size availability and promote customer satisfaction.

-Operated a cash register to process cash, check and credit card transactions.

-Accounting; cash office specialist.

- Completed 180 hours of clinical work in Medical Assistant training.

- Delivered high-quality and compassionate treatment to indigent and

low income patient community.

-Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes.

-Took vital signs of elderly patients.

-EKG procedures

-Opened and closed the store, which included counting cash drawers and making bank deposits.

-Resolved guest complaints promptly and professionally.

-Mastered Point of Sale (POS) computer system for automated order taking.

- Took phone orders.

-Recommended and helped customers select merchandise based on their needs.

-Exchanged returned merchandise for customers quickly and efficiently.

-Informed customers about sales and promotions in a friendly and engaging manner.

- Opening and Closing store procedures.