Gabriela Galvez
Kissimmee,FL
Summary
Accomplished Administrative Assistant and Corporate Recruiter at Partners Personnel, adept in Office Administration and Critical Thinking. Enhanced client satisfaction and streamlined processes by implementing meticulous attention to detail and professional communication. Proven track record in improving efficiency and fostering strong relationships, demonstrating a unique blend of technical and interpersonal skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant /Corporate Recruiter
Partners Personnel
08.2022 - 12.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Intake Specialist
Dan Newlin Injury Attorneys
01.2021 - 08.2022
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Developed and implemented strategies to enhance quality of social services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
Customer Service Representative
Vistana Signature Experience
01.2019 - 01.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed time sensitive projects or escalations to meet or exceed deadlines to be completed.
Education
Associate of Arts - Business Management
Valencia Community College
Kissimmee, FLSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Meticulous attention to detail
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Microsoft Office Suite
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant /Corporate Recruiter
Partners Personnel
08.2022 - 12.2023
Intake Specialist
Dan Newlin Injury Attorneys
01.2021 - 08.2022
Customer Service Representative
Vistana Signature Experience
01.2019 - 01.2021
Associate of Arts - Business Management
Valencia Community College
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