Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Gamboa

Midland,TX

Summary

Experienced Center Store Manager with a demonstrated history of working in the Retail Industry. Skilled in self-leadership, exceptional customer experience, talent development, culture/ engagement and lost prevention. Strong sales professional with a passion for the customer experience and visual presentation.

Overview

14
14
years of professional experience

Work History

Center Store Manager

Victoria's Secret & PINK
06.2022 - Current
  • Trained new employees on proper protocols and customer service standards in both stores.
  • Manage two separate teams , a Victoria's Secret Team and a PINK team.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.

Store Manager

Victoria's Secret & PINK
02.2021 - 06.2022
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Store Manager

Victoria's Secret & PINK
01.2015 - 02.2021
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction.
  • Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.

PINK Manager

Victoria's Secret & PINK
08.2014 - 01.2015
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional, organized, and safe environment for employees.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved marketing to attract new customers and promote business.

Assistant Store Manager

Lane Bryant
07.2010 - 08.2014
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.

Education

High School Diploma -

Midland High School
Midland, TX
06.2010

Skills

  • Materials Planning and Logistics
  • Operational Standards
  • Assignment Schedules
  • Store Management
  • Store Displays
  • Corrective Actions
  • Store Coverage
  • Inventory Management
  • Employee Engagement
  • Credit Card Acquisition Goals
  • Sales Promotion
  • Team Leadership
  • Cross-Functional Teamwork

Timeline

Center Store Manager

Victoria's Secret & PINK
06.2022 - Current

Store Manager

Victoria's Secret & PINK
02.2021 - 06.2022

Assistant Store Manager

Victoria's Secret & PINK
01.2015 - 02.2021

PINK Manager

Victoria's Secret & PINK
08.2014 - 01.2015

Assistant Store Manager

Lane Bryant
07.2010 - 08.2014

High School Diploma -

Midland High School

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Gabriela Gamboa