Gabriela Garcia
Altus,USA
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
16
16
years of professional experience
Work History
Human Resources Administrator
Bar-S Foods
Altus, OK
12.2022 - Current
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Developed job postings for open positions and managed applicant tracking system.
- Processed new hire paperwork and conducted onboarding orientations.
- Conducted exit interviews to determine reasons for employee departures.
- Provided assistance in the performance management process, including setting goals and objectives.
- Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
- Organized company events such as team building activities or holiday parties.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Investigated workplace incidents or complaints to ensure fair resolution of issues.
- Created presentations using Microsoft PowerPoint to educate staff members about HR topics.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Ensured that all relevant forms were completed correctly before processing any changes in employee status.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Completed reports and employment forms.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Checked completed work for errors or duplicate information before submission.
- Assisted other team members with complex data entry tasks as needed.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
Office Manager
Covington Credit
Oklahoma City, OK
01.2021 - 11.2022
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Evaluated employee records and productivity to complete employee evaluations
- Developed standard operating procedures for all administrative employees
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Oversaw quality control and productivity rates to increase revenue and production times
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Developed and implemented office policies and procedures.
Assistant Manager
Covington Credit
Altus, OK
12.2015 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Bartender/Server
The Plaza
Altus, OK
03.2014 - 12.2018
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
Bartender/Server
Applebees
Altus, OK
05.2008 - 03.2014
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Answered customers' questions, recommended items and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
High School Diploma -
Altus High School
Altus, OK05.2010
Skills
- Project Management
- Financial Forecasting
- Scheduling and Coordinating
- Financial Statements
- Financial Management
- Team Management
- Employee Relations
- Payroll Administration
- Personnel file management
- New Employee Training
- Employee paperwork
- Administrative Duties
- Business Correspondence
- Administration and Reporting
- Information Confidentiality
- Data Entry
- 10-Key
Languages
English
Professional
Spanish
Limited
Timeline
Human Resources Administrator
Bar-S Foods
12.2022 - Current
Office Manager
Covington Credit
01.2021 - 11.2022
Assistant Manager
Covington Credit
12.2015 - 01.2021
Bartender/Server
The Plaza
03.2014 - 12.2018
Bartender/Server
Applebees
05.2008 - 03.2014
High School Diploma -
Altus High School
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