Gabriela Garcia
Apple Valley,CA
Summary
Experienced in leading front-of-house operations with emphasis on customer satisfaction, team management and optimized workflow. Strengths lie in strong communication skills, conflict resolution and maintaining high standards of service. Demonstrated success in transforming hostessing teams to improve efficiency and guest experience. Known for creating welcoming atmospheres that have consistently enhanced customer loyalty and positive reviews.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hostess Manager Server
Molly Browns Restaurant
Hesperia And Victorville, CA
03.2016 - Current
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Trained new hostesses in customer service and job duties.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
Hair Salon Manager
Garcias Beauty self employed
Apple Valley, CA
05.2015 - Current
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Tracked inventory of products and supplies necessary for salon operations.
- Developed marketing strategies to promote the salon's services and attract new clients.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
CPR / First Aid Instructor
Workplace Training Solutions Center
Apple Valley, CA
11.2011 - 06.2023
- Instructed students on the proper techniques for administering Cardiopulmonary resusiciatation, use of Automated external defibrillator and first aid in emergency situations.
- Demonstrated how to safely use medical equipment such as AED, tourniquets, bandages, and splints during an emergency.
- Conducted assessments of student learning outcomes following each lesson plan.
Quality Assurance Supervisor
Green Valley Home Health
Apple Valley, CA
02.2019 - 01.2022
- Conducted regular audits to ensure compliance with quality standards.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to management teams.
- Maintained accurate records of all inspection activities performed.
- Identified process improvements which could reduce costs or improve customer satisfaction.
- Participated in internal and external audits as needed.
- Met with development team to interpret data and analysis provided in reports.
Hairstylist Manager
Family Beauty Salon
Victorville, CA
01.2016 - 06.2016
- Provided leadership and supervision to a team of hairstylists.
- Maintained accurate records of staff performance, client feedback and inventory.
- Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
- Developed strategies for increasing customer retention rates through loyalty programs and promotional activities.
- Trained new hairstylists in proper techniques for cutting, coloring, styling and chemical treatments.
- Ensured that all stylists followed safety protocols when working with clients.
- Monitored stock levels of haircare products, tools and equipment in the salon.
Shift Lead Manager
Farmer Boys Restaurant
Victorville And Hesperia, CA
05.2010 - 02.2014
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Resolved customer complaints in a timely and professional manner.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
Sandwich Artist - Shift Lead
SUBWAY®Restaurants
Hesperia, CA
01.2010 - 02.2011
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Greeted customers and provided product knowledge.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Cashier
Jack in the Box
Apple Valley, CA
02.2010 - 10.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
Education
Cosmetology Licensure - Cosmetology Education
Bridges Beauty College
Victorville, CA02-2015
High School Diploma -
Serrano High School
Phelan05-2009
Associate of Arts - General Studies
Victor Valley College
Victorville, CASkills
- Employee Scheduling
- Guest Relations
- Reservation Management
- Takeout order processing
- Menu knowledge
- Workplace Safety
- Interpersonal Communication
- Time management abilities
- Conflict Resolution
- Restaurant Operations
- Reliable and Responsible
- Operational Efficiency
Affiliations
- Involved with Local Lions Club focused on serving the needs of community members to improve their lives.
Languages
Spanish
Professional
English
Professional
Accomplishments
- Melvin Jones Fellowship award from Lions Club International for work in community improvement.
Certification
- Cosmetology License
- Phlebotomy License
- American Heart Association BLS instructor
References
References available upon request.
Timeline
Quality Assurance Supervisor
Green Valley Home Health
02.2019 - 01.2022
Hostess Manager Server
Molly Browns Restaurant
03.2016 - Current
Hairstylist Manager
Family Beauty Salon
01.2016 - 06.2016
Hair Salon Manager
Garcias Beauty self employed
05.2015 - Current
CPR / First Aid Instructor
Workplace Training Solutions Center
11.2011 - 06.2023
Shift Lead Manager
Farmer Boys Restaurant
05.2010 - 02.2014
Cashier
Jack in the Box
02.2010 - 10.2010
Sandwich Artist - Shift Lead
SUBWAY®Restaurants
01.2010 - 02.2011
- Cosmetology License
- Phlebotomy License
- American Heart Association BLS instructor
Cosmetology Licensure - Cosmetology Education
Bridges Beauty College
High School Diploma -
Serrano High School
Associate of Arts - General Studies
Victor Valley College
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