Gabriela Gastelum-Torres

• Built positive relationships with other front-of-house and kitchen staff.
• Communicated with servers about new tables changes and customer comments.
• Escorted guests to seating area, furnished menus.
• Checked identification of customers prior to serving alcoholic beverages.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Provided excellent customer service by addressing customer needs promptly.
• Checked restrooms to refill products and perform light cleaning duties, emptying trash.

HOST

• Greeted guests warmly upon arrival, seating them promptly.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Provided excellent customer service by addressing customer needs promptly.
• Notified server after seating parties in section to facilitate prompt service.

RUNNER

• Supported serving staff in delivering accurate and well-presented food orders.
• Double-checked meals placed in window against customer tickets for accuracy.
• Stocked service supply areas with tableware, garnishes and prepared food.
• Cleaned and maintained work areas on a regular basis.
• Communicated with kitchen staff regarding any special requests from customers.

BUSSER

• Wiped down and cleaned chairs, booths, and highchairs.
• Assisted servers with stocking supplies, setting up for service and cleaning duties.
• Cleared tables to maintain high turnover rate and minimize wait times.
• Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.

• Welcome guests!
• Provided customers with accurate wait times and monitored waiting list.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.