GABRIELA GERMAN
Northridge,TX
Summary
Talented Client Service Consultant with a demonstrated track record of success in exceeding objectives. Driven and hardworking [Type] professional successful at developing extensive knowledge of company offerings in order to provide the best service. Organized Client Service Consultant adept at patiently answering questions and educating clients. Successful at modern salesmanship and maintaining individual relationships with customers. Extensive knowledge of [Industry] services and persuasion techniques.
Overview
8
8
years of professional experience
Work History
Remote Client Service Consultant
Gateway Insurance Group
08.2016 - Current
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Streamlined communication between clients and internal teams, resulting in improved project completion rates.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Implemented new client onboarding processes, ensuring a seamless transition and positive initial experience.
- Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
- Served as a trusted advisor to both internal stakeholders and external clients alike on matters pertaining to overall account health.
Part - Time Cash Poster
Concentra Urgent Care Center
05.2019 - 02.2020
- Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
- Streamlined cash application processes for improved efficiency and reduced errors.
- Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
- Expedited payment processing by promptly entering cash receipts into accounting software.
Education
Bachelor of Science - Business Administration
Tarkio College
ST. Louis, Missouri05.2014
Skills
- [Type] product expert
- Documentation requirements
- Performance Tracking
- Sage 50 Accounting
- Multi-line phone systems knowledge
- [Type] product knowledge
- Payment processing knowledge
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Part - Time Cash Poster
Concentra Urgent Care Center
05.2019 - 02.2020
Remote Client Service Consultant
Gateway Insurance Group
08.2016 - Current
Bachelor of Science - Business Administration
Tarkio College
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