Gabriela giresi
New York
Summary
Diligent bank teller with solid foundation in managing daily banking operations and leading team of tellers. Successfully ensured compliance with banking regulations while fostering exceptional customer service. Demonstrated expertise in cash handling and conflict resolution.
Overview
28
28
years of professional experience
Work History
Assitant Teacher
Marks of Excellence Child Care
10.2013 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Bank Teller
Maspeth Federal Savings Bank
05.2012 - 10.2013
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Mortgage Liscence Specialist
Destiny Funding
05.2002 - 05.2012
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Evaluated customer needs and feedback to drive product and service improvements.
Lead Bank Teller
Capital One
08.1997 - 05.2002
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Bachelor of Arts - Elementary Education
Queens College
Flushing, NY06-2016
Skills
- Employee training initiatives
- Support for financial operations
- Accurate cash processing skills
- Inclusive team guidance
- Branch performance optimization
- Performance-based project planning
- Cross-selling proficiency
- Proactive problem-solving
Timeline
Assitant Teacher
Marks of Excellence Child Care
10.2013 - Current
Bank Teller
Maspeth Federal Savings Bank
05.2012 - 10.2013
Mortgage Liscence Specialist
Destiny Funding
05.2002 - 05.2012
Lead Bank Teller
Capital One
08.1997 - 05.2002
Bachelor of Arts - Elementary Education
Queens College
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