Gabriela Gjini
Summary
Experienced administrative professional excelling in fast-paced office environments. Skilled team player proficient in handling diverse clerical tasks and providing valuable staff assistance. Recognized for reliability, punctuality, and efficiency, particularly when working independently.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Montefiore Einstein Advanced Care
12.2023 - Current
- Coordinate and manage patient appointments, cancellations, and reminders to ensure seamless scheduling and patient flow within the department of specialty medicine for 13 different specialties and 48 different providers.
- Responsible for comprehensive calendar management, answering calls, maintaining medical records, preparing documents, and handling billing for insurance purposes.
- Conduct complete registration of patients' clinical, financial, and demographic information into the Epic system.
- Maintain effective communication with patients, families, peers, and other members of the health care team to enhance the patient experience.
- Oversee patient flow in the waiting area, actively resolving any registration or post-visit processing issues to ensure smooth and efficient practice operations.
Pharmacy Technician
Pilgrim Pharmacy
08.2020 - 12.2023
- Performed database entry and maintained medication records.
- Reviewed, verified, and dispensed prescription medications.
- Managed phone inquiries and provided patient service.
- Prepared and packaged medications, including blister packs and reconstitution.
- Collaborated with physicians to resolve prescription issues and obtain authorizations.
- Tracked controlled substances in compliance with regulations.
- Managed inventory and stocked medicines and merchandise.
Volunteer
Albert Einstein Montefiore Hospital
09.2019 - 08.2020
- Assist in patient care as needed and with various tasks.
- Responsible for paging doctors and other staff as needed.
- Filled in as a secretary for various tasks when the primary secretary was unavailable.
Education
Bachelor of Science - Health Service Administration
Lehman College / CUNY
Bronx, NY05.2025
Associate in Science Degree - Community Health
Hostos Community College/ CUNY
Bronx, NY06.2023
Skills
- Experienced with healthcare software systems
- Proficient in electronic health records (EHR)
- Proficient in Microsoft Office Suite
- Experienced with Excel
- Experienced with Google docs
- Payment collection and processing
- Patient scheduling
- HIPAA compliance
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
Montefiore Einstein Advanced Care
12.2023 - Current
Pharmacy Technician
Pilgrim Pharmacy
08.2020 - 12.2023
Volunteer
Albert Einstein Montefiore Hospital
09.2019 - 08.2020
Associate in Science Degree - Community Health
Hostos Community College/ CUNY
Bachelor of Science - Health Service Administration
Lehman College / CUNY
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