Gabriela Gjini
Summary
Detail oriented administrative professional with strong experience in healthcare and office operations. Proficient in coordinating complex schedules, supporting team training, and improving workflow efficiency. Bilingual and tech savvy, with a passion for supporting employee development and cross functional collaboration.
Overview
6
6
years of professional experience
Work History
Business Operations Analyst (Part-Time)
Form&Hue
Milford, Connecticut
11.2024 - Current
- Coordinated orders and managed vendor communications to streamline daily operations.
- Conducted data analysis on sales and client activity to identify trends for demand forecasting.
- Collaborated with design and client service teams to enhance workflow efficiency.
- Supported budgeting and expense monitoring to maintain profitability and optimize resource allocation.
Medical Office Assistant
Montefiore Einstein Advanced Care
12.2023 - Current
- Coordinated patient appointments, cancellations, and reminders for 13 specialties and 48 providers.
- Managed comprehensive calendar activities, including call handling and medical record maintenance.
- Completed patient registration by entering accurate clinical, financial, and demographic data in Epic system.
- Maintained effective communication with patients, families, and healthcare team to improve experience.
- Oversaw patient flow in waiting area, resolving concerns to ensure efficient operations.
- Served as direct secretary for Department of Dermatology while supporting multiple specialty departments.
Pharmacy Technician
Pilgrim Pharmacy
08.2020 - 12.2023
- Managed phone inquiries and provided patient service.
- Reviewed, verified, and dispensed prescription medications.
- Performed database entry and maintained medication records.
- Prepared and packaged medications, including blister packs and reconstitution.
- Collaborated with physicians to resolve prescription issues and obtain authorizations.
- Tracked controlled substances in compliance with regulations.
- Managed inventory and stocked medicines and merchandise.
Volunteer
Albert Einstein Montefiore Hospital
09.2019 - 08.2020
- Assist in patient care areas as needed and with various tasks.
- Responsible for communicating with providers and other staff as needed.
- Completed secretarial tasks in the absence of primary secretary as needed
Education
Bachelor of Science - Health Service Administration
Lehman College / CUNY
Bronx, NY06-2025
Skills
- Healthcare software proficiency
- Microsoft Office Suite expertise
- Google Workspace familiarity
- Calendar and schedule management
- HIPAA compliance knowledge
- Staff support and training
- Insurance verification and billing
Timeline
Business Operations Analyst (Part-Time)
Form&Hue
11.2024 - Current
Medical Office Assistant
Montefiore Einstein Advanced Care
12.2023 - Current
Pharmacy Technician
Pilgrim Pharmacy
08.2020 - 12.2023
Volunteer
Albert Einstein Montefiore Hospital
09.2019 - 08.2020
Bachelor of Science - Health Service Administration
Lehman College / CUNY
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