Gabriela Godinez
Greenville,SC
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Inventory Receiver
WORLDPAC
Greenville, SC
08.2023 - 10.2024
- Received and inspected incoming shipments, verifying accuracy of contents against purchase orders
- Efficiently organized and documented returned merchandise, ensuring proper handling and disposition
- Developed training materials for new hires on proper receiving procedures
Bilingual Customer Service Agent
ATI Physical Therapy
09.2022 - 07.2023
- Provided exceptional customer service to a diverse client base, effectively resolving inquiries and issues in both English and Spanish.
- Translate documents, emails, and other written materials from English to Spanish to ensure clear communication between the company and international clients.
- Received and made calls at a fast pace, timely manner to schedule and confirm appointments for international clients as well.
Bilingual Customer Service Representative
Excellence Construction
08.2021 - 08.2022
- Assisted in training new bilingual customer service representatives on company policies, procedures, and best practices for delivering excellent customer experiences.
- Maintained a high level of professionalism and empathy while assisting customers with product information, order status updates, and billing inquiries.
- Maintained high pace work ethic while finishing payrolls for existing employees and creating new payrolls for new employees.
Education
High School Diploma -
Carolina Academy High School
Greenville, SC06.2021
Skills
- Bilingual
- Customer service and assistance
- Performance Goals
- Barcode scanning
- Call Center Operations
Accomplishments
Student Dreamers Alliances October 2019 - March 2021
Hispanic Alliance SC | Greenville , SC
Upheld strict project timetables with careful monitoring and management of team activities.
Contributed ideas for improving work processes.
Updated team on milestones and process changes with weekly meetings.
Timeline
Inventory Receiver
WORLDPAC
08.2023 - 10.2024
Bilingual Customer Service Agent
ATI Physical Therapy
09.2022 - 07.2023
Bilingual Customer Service Representative
Excellence Construction
08.2021 - 08.2022
High School Diploma -
Carolina Academy High School
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