Gabriela Gomez
Rexburg,ID
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
PROCESS SUPPORT SPECIALIST
Records and Registration
09.2022 - Current
- Process Support Unit receive, organize, and process student documents for approximately 20,000 students each year.
- Accurately enter information into student records database with 100% accuracy
- Assisting students with questions in person, on phone, email, or live chat. Usually around 30 people each day.
- Promoted environment of accountability by consistently holding team members responsible for their individual contributions to overall success in meeting established goals.
Operations Specialist Intern
Aktify
01.2022 - 07.2022
- Led customers and vendors ops team for more than 200 accounts
- Organized and respond to all software and hardware issues as reported for at least 10 different companies every week
- Analyzed product by weekly testing its capabilities in ongoing manner
- Evaluated customer support and collaborated with 5 different programmers to explain any errors found and provide recommendations for solutions
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
File Specialist
Digital Content Asset Management
03.2018 - 12.2021
- Streamline at least 100 different files on school documents
- Controlled basic tools of 2 Adobe programs (Illustrator and Photoshop)
- Developed one long project each year for Special Collections department help keep record of city files
GIS Data Analyst I
Here Technologies
03.2017 - 03.2018
- Analyzed spatial and processed large-scale sets in specialized database in at least 300 exceptions per person day working in 20-person team
- Executed data analysis processes and projects for conversion in one specialized GPS Map program called Atlas
- Controlled two external digital source programs in creation and maintenance of Here Technologies Databases
- Streamlined data management processes for increased efficiency and reduced errors in GIS projects.
Education
Bachelor's Degree in Business Management - Business
Brigham Young University - Idaho
Rexburg, ID04.2024
Skills
- Customer service expert
- Good teaching and leadership skills
- Effective communication
- Adaptability
- Highly Professional
- Call Management
Leadership Experience
Marketing Society, Businesswoman Society, Performed as a Spanish Tutor on the Spanish Lab at Brigham Young University - Idaho
Hobbies and Interests
- Currently interest in learning Chinese and Portuguese as a 3rd and 4th language
- To learn technical Microsoft Office Suite (Excel)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
PROCESS SUPPORT SPECIALIST
Records and Registration
09.2022 - Current
Operations Specialist Intern
Aktify
01.2022 - 07.2022
File Specialist
Digital Content Asset Management
03.2018 - 12.2021
GIS Data Analyst I
Here Technologies
03.2017 - 03.2018
Bachelor's Degree in Business Management - Business
Brigham Young University - Idaho
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